Computer User Support Specialist
7 days ago
At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.
Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.
The Enterprise Service Desk is the nucleus of DeCA’s IT infrastructure support operations. Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite. This shall be full-service support for all Government-owned desktop equipment and desktop software in DeCA’s environment to include mobile device, multi-media, and collaboration service support.
Provide Automated Data Processing Equipment (ADPE) support coverage.
During operating hours, provide on-site desktop support to more than 2,000 users, including senior leaders, civilians, military personnel, and contractors. May assist with store-level personnel equipment as needed. Install authorized Operating System (OS) to all IT computing devices at DeCA HQ. May be required to install OS for commissary stores as needed. Deploy computer equipment to DeCA employees once user has a valid DeCA account and CAC/PIV to logon to the DeCA domain. Recover unused IT equipment from vacant desks and transport it to the IT warehouse for re-issuance or disposition upon request. Work all tickets, incidents, work orders, calls, electronic correspondence, and requests IAW the Acceptable Quality Level (AQL) for each performance standard. This includes prioritizing these work items based on priority level and submission date. Coordinate warranty activities with vendors for IT computer equipment and peripherals needing maintenance and/or replacement. Prepare issue/turn-in/transfer/destruction documentation for users who are assigned IT equipment for accountability purposes. Transport unserviceable/end-of-life computing devices and other peripherals for turn-in between DeCA HQ and authorized disposition locations.
Requirements:- Associate Degree or HS/GED + 3 yrs. in Windows Computing Environment
- Baseline Certification (required): IAT Level II or higher
- Computing Environment Certification in at least 1 area (required). Must be obtained within six months of hire Training (required): Must complete an ITIL Course (ITIL v4 recommended)
- Active Secret clearance required
Knowledge/Experience must include:
· Customer Service/Support
· Windows/MacOS/Linux/Unix/Chrome/Android
· Networked Printers/Multi-Function Devices
· Mobile Device Support
· Active Directory
· DHCP
· DNS
· Microsoft Office Suite incl. SharePoint
· Imaging
· Data Back Up
· Disposition of Equipment (Turn-In/Destruction/DLA Disposition Services)
· Asset Management (Hardware/Software Inventory)
· Warranty Support
· Touch Labor | Break/Fix
· Remote Troubleshooting
· Hardware/Software Troubleshooting
· Ticketing System Experience (e.g. BMC Remedy/ServiceNow/SolarWinds/Ivanti)
· Excellent Oral/Written Communication
-
Computer User Support Specialist
2 weeks ago
Fort Lee, United States The One 23 Group Full timeJob DescriptionJob DescriptionDescription:At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by...
-
Computer User Support Specialist
7 days ago
Fort Lee, United States CareerBuilder Full timeJob Description Job Description Description: At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by...
-
Computer User Support Specialist
1 week ago
Fort Lee, United States The One 23 Group Full timeJob DescriptionJob DescriptionDescription:At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by...
-
Computer User Support Specialist with Security Clearance
Found in: Dice One Red US C2 - 5 days ago
Fort Novosel, United States Athena Technology Group Full time108 - Computer User Support Specialist Requisition: 2023-10-003 Description/Job Summary Computer User Support Specialist (Help Desk) Fort Rucker Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Secret Required Education: Associates Degree Job Description The PC Technician interacts daily with the customer to...
-
Computer User Support Specialist with Security Clearance
Found in: Careerbuilder One Red US C2 - 3 days ago
Fort Novosel, AL, United States Athena Technology Group Full time108 - Computer User Support Specialist Requisition: 2023-10-003 Description/Job Summary Computer User Support Specialist (Help Desk) Fort Rucker Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Secret Required Education: Associates Degree Job Description The PC Technician interacts daily with the customer to...
-
OPS User Services Support Associate
Found in: beBee S US - 2 weeks ago
Fort Myers, United States Florida Gulf Coast University Part timeJob SummaryOPS User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University.User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...
-
Student User Services Support Associate
Found in: beBee jobs US - 7 days ago
Fort Myers, Florida, United States Florida Gulf Coast University Full timeJob SummaryStudent User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University.User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...
-
OPS User Services Support Associate
Found in: beBee jobs US - 7 days ago
Fort Myers, Florida, United States Florida Gulf Coast University Full timeJob SummaryOPS User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University.User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...
-
Student User Services Support Associate
Found in: beBee S US - 2 weeks ago
Fort Myers, United States Florida Gulf Coast University Part timeJob SummaryStudent User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University.User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...
-
Fort Collins, United States RLR, LLP Full timeJob DescriptionJob DescriptionSalary: $20 - $25/hourRLR, LLP is a small full-service CPA firm with offices in Northern Colorado and Wyoming with a focus on superior client service for our small business clients. We try to maintain an ideal work/life balance while offering a wonderful learning environment, exceptional professional growth, and varied and...
-
Operations and End-User Support Administrator
2 weeks ago
Fort Collins, United States RLR, LLP Full timeJob DescriptionJob DescriptionSalary: $20 - $25/hourRLR, LLP is a small full-service CPA firm with offices in Northern Colorado and Wyoming with a focus on superior client service for our small business clients. We try to maintain an ideal work/life balance while offering a wonderful learning environment, exceptional professional growth, and varied and...
-
Network Support Specialist
Found in: Talent US A C2 - 6 days ago
Fort Valley, United States InsideHigherEd Full timeSummaryThe Network Support Specialist will ensure the stable operation of the in-house computer network; and implement and/or facilitate the initiatives of the Chief Information Officer. The Network Support Specialist will provide excellent customer service to all stakeholders. Also, work in coordination with the Network Administrator or other IT units to...
-
Information Technologist II
7 days ago
Fort Lee, United States Agil3 Technology Solutions (A3T) Full timeJob DescriptionJob DescriptionAgil3 Technology Solutions (A3T), a fast-growing firm, specializes in IT/Digital Modernization, Cyber Security, NextGen IT, and Emerging Technology services. We provide customer-centric services and focus resources to exceed expectations; and ensure our customers, employees, and other stakeholders are the focal point of all...
-
Intermediate Logistics Management Specialist
4 days ago
Fort Lee, United States Aleknagik Technology Full timeJob Description Job Description Aleknagik Technology, LLC is searching for a qualified candidate to fill the role of Intermediate Logistics Management Specialist for the Army Food Management System program at Ft. Gregg-Adams, VA. The Army Food Management Information System (AFMIS) provides automated support to control the management and operation of the...
-
Intermediate Logistics Management Specialist
7 days ago
Fort Lee, United States Aleknagik Technology Full timeJob DescriptionJob DescriptionAleknagik Technology, LLC is searching for a qualified candidate to fill the role of Intermediate Logistics Management Specialist for the Army Food Management System program at Ft. Gregg-Adams, VA. The Army Food Management Information System (AFMIS) provides automated support to control the management and operation of the...
-
Helpdesk Support Services Specialist
1 week ago
Fort Belvoir, United States Chenega Corporation Full timeHelpdesk Support Services Specialist - Senior Ft. Belvoir, VA Join our Talent Network Helpdesk Support Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist Seniorwill provide end-user desktop support services for approved desktop applications and Host Based Security System Services. Duties and...
-
IT Support Specialist
1 day ago
Fort Worth, United States Golden West Food Group Full timeJob Description Job Description Job Position : IT Support Specialist Employment Classification: Full-Time Job Location: Fort Worth, Texas About us: Headquartered in Vernon, CA, with multiple subsidiary locations, we are a premium full spectrum manufacturer and distributor of fine food and beverage products. Family owned and operated since 1977, our Company...
-
IT Support Specialist
7 days ago
Fort Worth, United States Golden West Food Group Full timeJob DescriptionJob DescriptionJob Position: IT Support SpecialistEmployment Classification: Full-TimeJob Location: Fort Worth, TexasAbout us:Headquartered in Vernon, CA, with multiple subsidiary locations, we are a premium full spectrum manufacturer and distributor of fine food and beverage products. Family owned and operated since 1977, our Company offers...
-
Information Technology Support Specialist
2 weeks ago
Fort Meade, United States AVASO Technology Solutions Full timeAVASO is an IT solution provider with coverage in more than 150 countries as well as global distribution capabilities. We have a proven track record of success providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.Website: Position: IT Support SpecialistLocation: Fort Meade, MD, USAPosition...
-
Help Desk Support Specialist II
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Fort Belvoir, United States Lawelawe Management Group LLC Full timeThe Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests. The Help Desk team serves as the liaison between the IT team and the user community for service requests, change requests, and service disruptions.Duties:Provide Help Desk reports on the status of all...