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Pro Shop Manager- WeStreet Ice Center
4 months ago
- Pay Range: TBDÂ
- Benefits â Healthcare
Essential Duties:Â
- Lead the team servicing customers in the pro shopÂ
- Scheduling staff to ensure coverageÂ
- Assist customers in quality customer serviceÂ
- Operation and management of point-of-sale systemsÂ
- Merchandise replenishment, restock and reorder as neededÂ
- Willingness to work weekends and other events in the arenaÂ
- Clean and organize daily as neededÂ
- Open to learn about ice hockey, figure skating and other ice equipment as neededÂ
- Attend work on a regular, reliable and punctual basisÂ
- Consistently demonstrate high ethical standards, good communication, and a professional appearanceÂ
- Show quality written/oral communication â ability to speak and write clearly and concisely and be able to verbally or handwrite messages as neededÂ
- Proven self-motivation, job reliability, diligence and attention to detailÂ
- Provide outstanding customer service, work with team members, speak with vendors as they visit and follow MSRP/pricing guidelinesÂ
- Clearly, effectively and timely communicate work issues with managementÂ
- Create a fun, energetic environment for our customers and fansÂ
- Continue to gain knowledge of equipment and merchandise as neededÂ
- Strong visual merchandising skills and able to create presentations that draw attention from the customersÂ
- Communicate clear selling expectations while holding the team accountable for service, selling and excellent customer serviceÂ
- Responsible for recruiting, training and assisting in hiring to maintain staffing levels that support operational hoursÂ
- Weekly scheduling and payroll managementÂ
- Ensure inventory is properly accounted for and maintainedÂ
- Must be a minimum of 18 years oldÂ
- High school diploma or equivalentÂ
- Retail experience is requiredÂ
- Previous experience in leadershipÂ
- Strong attention to detailÂ
- Proficient in Microsoft Office and ExcelÂ
- Ability to work flexible hours, including nights, weekends and holidaysÂ
- Stand, walk and bend for an 8-hour shiftÂ
- Ability to lift up to 50 lbs, climb, crawl, kneel, squat, and team lift more if neededÂ
- Must be able to work in a fast-paced environmentÂ