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Assistant Director, Field Operations

3 months ago

Minneapolis, United States Metropolitan Council Full time
WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Assistant Director, Bus Transportation Field Operations manages plans and provides oversight to the Transit Control Center, Street Operations, TRIP Department, and Operational Planning Department. Coordinates with the Director Bus Operations as well as the Deputy Director Transportation - Garage Operations and the Assistant Director Bus Transportation - Bus Administration in the development and implementation of Metro Transit and Metropolitan Council objectives to ensure safe, reliable, and efficient bus transportation service. Directs the efforts of staff to meet or exceed Metro Transit's goals for bus transportation performance, safety, efficiency and quality. Participates in various labor/management committees and diversity committees and projects; participates in grievance and complaint resolution and other related labor relations/employee relations activities.

What you would do in this job


1. Directs Street Operations in their function, operations, practices, and policies ensuring the quality and quantity of work:

  • Establish department policy, goal development, employee management practices
  • Performed is consistent with the department and agency goals
  • Evaluates workforce
2. Directs Transit Control Center in their function, operations, practices, and policies ensuring the quality and quantity of work performed is consistent with the department and agency goals:
  • Establish department policy, goal development, employee management practices
  • Performed is consistent with the department and agency goals
  • Evaluates workforce
3. Directs TRIP department in their function, operations, practices, and policies ensuring the quality and quantity of work performed is consistent with the department and agency goals:
  • Establish department policy, goal development, employee management practices
  • Performed is consistent with the department and agency goals
  • Evaluates workforce
4. Directs Operational Planning Department in their function, operations, practices, and policies ensuring the quality and quantity is consistent with the department and agency goals:
  • Establish department policy, goal development, employee management practices
  • Performed is consistent with the department and agency goals
  • Evaluates workforce
5. Coordinate the effective and efficient use of current and emerging technology to ensure on time performance, service delivery goals and work objectives are met:
  • Provides oversight for training and utilization of data within the TCC and field operations
  • Maintains active partnerships with other divisions in order to coordinate the use of data in systems in achieving agency goals
  • Provide executive sponsorship for technology projects such as: Annunciator, Real Time Sign (RTS) and Transit Signal Priority (TSP), Digital video download.
6. Represent Metro Transit's interests with external stakeholders such as community groups, cities, counties, and state and law enforcement agencies at meetings, hearings and project planning events:
  • Ensure that Metro Transit is a priority in a future roadway development to include ADA compliance, Title VI Compliance and operations and customer safety
  • Ensure incident and emergency response policies, procedures and practices are in place
  • Ensure that FTA Guidelines are followed for Special Service requests
7. Assist the Director as needed in the administration of labor relations and policy matters, such as grievance resolution, letters of agreement, labor contract issues and meet and confer sessions:
  • Convene hearings/meetings with internal stakeholders such as ATU, labor relations, and garage management teams
  • Review cases, including investigation of accidents, violations, reviewing video, policy compliance to determine resolution, communicate findings in written form to be distributed to all parties including legal if needed
  • Participate in mediations, arbitrations, and legal hearings
What you can expect from us:
  • We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
  • We encourage our employees to develop their skills through on-site training and tuition reimbursement.
  • We provide a competitive salary, excellent benefits and a good work/life balance.
More about why you should join us What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience (in transportation industry, budget development, procedure development, and administration of performance management systems) and completed education (degree field of study in Business Administration, Management, Transportation, or closely related field):

  • High school diploma/GED with eleven (11) years of experience including three (3) years of experience in management or supervision.
  • Associate degree with nine (9) years of experience, including three (3) years of experience in management or supervision.
  • Bachelor's degree or higher with seven (7) years of experience, including three (3) years of experience in management or supervision.
*Metropolitan Council Employees Only: Successful completion of any of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience of either 1 year or 6 months. You must attach your certificate(s) as proof of completion of the program to your application.
ProgramNumber of years of supervisory experience program counts for Metro Transit Leadership Academy1 yearProject Management Development Program-12-month session1 yearProject Management Development Program-6-month session6 monthsFour Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.
  • Leading Self-Personal Effectiveness Certificate
  • Leading Self-Communication Certificate
  • Leading Self-Business Skills Certificate
  • Leading Others-Preparing for Supervisor Certificate
6 months
Knowledge, Skills and Abilities:
  • Principles and practices of supervision, staff development, personnel management, and labor relations
  • Extensive knowledge of the collective bargaining agreement between the ATU1005, TMSA, and Metro Transit
  • FTA regulations as they apply to a mass transit system
  • Intermediate skill level in MS office, use of internet and electronic calendar
  • Calculate figures and amounts necessary for effective budget estimation, cost allocations, and monitoring
  • Read, analyze and interpret technical procedures, financial and legal information
  • Write reports, business correspondence, and procedure manuals
  • Promotes an equitable, positive and respectful work environment that values cultural and ethnic diversity among all employees
  • Provides leadership to staff that promotes Metro Transit's Guiding Principles and teamwork
  • Present information and respond to questions verbally and in written form to groups of customers or clients
  • Influencing, instructing and negotiating with individuals to gain understanding, cooperation, and action

Additional information

Union/Grade: Non Represented / Grade KFLSA Status: Exempt
Safety Sensitive: No

Work Environment: Position works in an office environment. Some travel to other facilities is required. Up to one third of the time this position works near moving parts or equipment, exposed to fumes or airborne particles, outdoor weather conditions and moderate noise.

What steps the recruitment process involves:
  1. We review your minimum qualifications.
  2. We rate your education and experience.
  3. We conduct a structured panel interview.
  4. We conduct a selection interview.
Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety-sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety-sensitive position) and criminal background checks if the job you're applying for is safety-sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.