![AmeriLife](https://media.trabajo.org/img/noimg.jpg)
Desktop Support Analyst II
4 weeks ago
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
Responsible for the support of end-user desktop, laptop, phone, mobile device hardware, software, and break/fix services. Troubleshoot and repair computer systems and peripheral equipment, by responding to incidents and service requests either in person, by telephone, or via remote access. Provide timely resolution of incidents or escalations on behalf of the customer, to appropriate technical staff.
Job Description
Job Duties
- Process Level I and II team incidents and service requests
- Monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs
- Comply with standard processes and procedures
- Maintain strong customer service focus and a desire to successfully interact with end-users and peer teams
- Rely on experience and judgment to plan and accomplish goals
- Maintain commitment to continuous process improvement
- Interact closely with customers to understand their needs and / or requirements
- Troubleshoot and resolve tickets within SLAs, related to operations and end-user requests
- Able to coordinate with geographically dispersed teams to achieve results
- Assist in troubleshooting team related issues
- Make complex ideas or situations clear, simple, and/or understandable
- Ensure deployment of PCs (adds, moves, changes)
- Provide hands-on and remote support to end-users
- Work effectively with PC imaging software such as SCCM
- Ensure deployment, management, and support of PCs, peripherals, and mobile devices
- Maintain working knowledge of remote connectivity software
- Analyze, troubleshoot and repair a wide variety of PC problems related to hardware and software
- Ensure incident resolution of desktop related issues
- Coordinate activities with service desk, network services, or other IT teams
- Provide input and assist in testing and selection of future technologies and devices
- Apply software patches and upgrades
Qualifications
Minimum Job Requirements
- Degree in Computer Information Technology preferred
- 4+ years' experience in related field; or an equivalent combination of education and experience.
- Preferred experience supporting end user base of 500+ employees
- Working knowledge in:
- Personal computer technology;
- Computer equipment;
- Application software and personal computer operating systems;
- Windows and general word processing and spreadsheet applications
- Working knowledge in:
- Installing and maintaining PC hardware and software, telephones, wireless systems, and website.
- Considerable skill in:
- Communicating with technical and non-technical individuals concerning computer systems and software issues
- Working Skill in:
- Designing and preparing various reports as required
- Planning, organizing, and prioritizing assigned projects
- Establishing time schedules
Knowledge Skills, and Abilities
- Superior customer service
- Excellent listening skills, as well as written and verbal communication skills
- Exceptional time and project management
- Ability to work across cross-functional teams and coordinating complex projects
- Strong reporting and follow-up skills, with the ability to multi-task and prioritize
- Ability to innovate and problem-solve
- Thrives in a fast-paced environment
-
Desktop Support Analyst II
7 days ago
Clearwater, United States Softworld, a Kelly Company Full timeJob Title: Desktop Support Analyst IIJob Location: Clearwater Florida 33762 (onsite 100%)Onsite Requirements:Experience with Intune and Microsoft End PointProficient in PowerShell Scripting to automate daily functions and streamline daily duties.Experience with Zoom, Team and Audio Video Systems for virtual and Conference Room environmentsJob Description:...
-
Desktop Support Analyst II
7 days ago
Clearwater, United States Softworld, a Kelly Company Full timeJob Title: Desktop Support Analyst IIJob Location: Clearwater Florida 33762 (onsite 100%)Onsite Requirements:Experience with Intune and Microsoft End PointProficient in PowerShell Scripting to automate daily functions and streamline daily duties.Experience with Zoom, Team and Audio Video Systems for virtual and Conference Room environmentsJob Description:...
-
Desktop Support Analyst II
3 weeks ago
Clearwater, United States AmeriLife Full timeOur CompanyExplore how you can contribute at AmeriLife.For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to...
-
Desktop Support II
3 weeks ago
Clearwater, United States AmeriLife Full timeOur Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support...
-
Desktop Support Analyst III
4 weeks ago
Clearwater, United States AmeriLife Full timeOur Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support...
-
Desktop Support Analyst III
4 weeks ago
Clearwater, United States AmeriLife Full timeOur CompanyExplore how you can contribute at AmeriLife.For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to...
-
Clearwater, United States Source 1 Solutions Full timeJob DescriptionJob DescriptionThis predominantly phone support based role, also involves coordinating, diagnosing, and troubleshooting incoming technical support calls for a wide variety of clients and industries. They are the first point of contact for all technical support service requests. These are requests for support for technical/IT issues involving...
-
Senior Financial Analyst
2 months ago
Clearwater, United States PODS Enterprises, LLC Full timeJob DescriptionJob DescriptionFind a career that MOVES you! PODS revolutionized the moving and storage industry 25 years ago. Our innovative approach of providing portable storage containers makes moving more efficient, convenient, and less stressful. We’re not only pioneers of the industry, we’re the leader, too. Under the direction of PODS’...
-
Senior Financial Analyst
2 months ago
Clearwater, United States PODS Full timeFind a career that MOVES you! PODS revolutionized the moving and storage industry 25 years ago. Our innovative approach of providing portable storage containers makes moving more efficient, convenient, and less stressful. We're not only pioneers of the industry, we're the leader, too. Under the direction of PODS' innovative leadership team, the company...
-
Technical Support Specialist
2 weeks ago
Clearwater, United States FrankCrum Full timeJob DescriptionJob DescriptionFrankCrum is a Top Workplace!FrankCrum, voted by it's employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services,...
-
Technical Support Specialist
3 weeks ago
Clearwater, United States FrankCrum Full timeJob DescriptionJob DescriptionFrankCrum is a Top Workplace!FrankCrum, voted by it's employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services,...
-
Financial Systems Analyst
2 months ago
Clearwater, United States BayCare Health System Full timeAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation...
-
Financial Analyst
1 month ago
Clearwater, United States Eckerd Connects Full timeDo you want to work for an organization that makes a Lasting Impact on children, youth, and families? We seek employees who are passionate about serving and making a difference in the lives of others. Make more than a Living, Make a Difference We are proud to offer: Low-Cost Medical, Dental and Vision Insurance 19 days of Paid Time Off the first...
-
Business Analyst
2 weeks ago
Clearwater, United States DocuPhase LLC Full timeJob DescriptionJob DescriptionJob Description: Business Analyst We are seeking a motivated and detail-oriented Business Analyst to join our team. The ideal candidate will have a strong background in requirement gathering, process analysis, and data modeling, with excellent stakeholder communication skills. This role is crucial in evaluating business...
-
Hitting Development Analyst Associate
2 weeks ago
Clearwater, United States Philadelphia Phillies Baseball Operations Department Full timePosition: AssociateHitting Development Analyst Department: Baseball Development Reports to: Hitting Development Analyst Location: Clearwater, FL Job Status: Temporary Seasonal Position Overview The primary purpose of this position is to support the Hitting Department’s development, implementation, and tracking of individual player development plans. The...
-
DOT Net and C# Support Lead Consultant
2 weeks ago
Clearwater, United States Diverse Lynx Full timeRole: DOT Net and C# Support Lead Consultant Type: Contract Contract Location: Onsite in Clearwater, FL (locals only) Contract Duration: 8 Weeks, 6 Days In this role, you would be primary responsible for supporting and enhancing web application. Responsibilities: Supporting/Troubleshooting existing dot net desktop based and web-based application. ...
-
Hitting Development Analyst Associate
2 weeks ago
Clearwater, United States Philadelphia Phillies Baseball Operations Department Full timePosition: AssociateHitting Development Analyst Department: Baseball Development Reports to: Hitting Development Analyst Location: Clearwater, FL Job Status: Temporary Seasonal Position Overview The primary purpose of this position is to support the Hitting Department's development, implementation, and tracking of individual player development plans. The...
-
Board Certified Behavior Analyst
2 months ago
Clearwater, United States BASS ABA Therapy Full timeJob DescriptionJob DescriptionBehavior Analysis Support Services, Inc. (BASS) was established in 2003 and was built on Behavior Analysts' passion to serve the needs of children and families seeking answers. Since its inception, BASS has worked tirelessly to ensure that the children it serves reach their potential. In fact, it's this continuing effort...
-
Financial Analyst Sr
3 weeks ago
Clearwater, United States BayCare Health System Full timeAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a...
-
Financial Analyst
3 weeks ago
Clearwater, United States Bluewater Media Full timeJob Description Job Description Job Summary: We are seeking a Financial Analyst to join our team. The ideal candidate will have 1-2 years of experience in financial analysis, advanced Excel skills, and basic GL reconciliation. The Financial Analyst will be responsible for analyzing financial data, preparing financial reports, and providing insights to...