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Customer Service Manager

2 months ago

Hamilton, United States Michael Page Full time

  • Customer Service opportunity at a Global Industrial Manufacturing Company in NJ
  • Direct Hire, Full-Time Role with Competitive Salary + Benefits

    About Our Client

    My client is an Italian based company that designs, manufactures and sells special machinery worldwide for different industries such as converting and packaging. They are looking for a Back Office / Customer Service Representative to assist their growing team.

    Job Description

    * Administration:
    o Receive and screen phone calls and direct to the appropriate person
    o Handle and prioritize all outgoing or incoming correspondence (emails, letters, packages, etc.)
    o Design and maintain a filing system
    o Handle confidential documents ensuring they remain secure
    o Monitor office supplies
    o Provide general support to visitors
    * Customer Service
    o Prepare quotations
    o Process purchase orders
    o Create packing list and invoices
    o Manage international shipments
    o Manage and address all customer inquiries in a timely manner
    o Build sustainable relationships and trust with customers accounts through open and interactive communication
    o Handle customer complaints, provide solutions and alternatives and follow-up
    o Maintain a positive, empathetic and professional attitude toward customers at all times.
    o Analyze trends on past purchases and provide suggestions to Management how improve Sales.

    MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

    The Successful Applicant

    * 5 plus years experience in office management and customer service
    * Professional demeanor and attitude
    * Trustworthy, able to respect confidentiality
    * Capable of multitasking; strong time management skills
    * Well-organized, detail-oriented and flexible
    * Excellent organizational, verbal and written communication skills
    * Proficiency with MS Office Suites mandatory
    * Proficiency with CRM software familiarity preferred, but not required
    * Bachelor's degree preferred

    What's on Offer

  • Medical
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