ITIL Specialist

Req ID: 293250 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ITIL Specialist to join our team in McLean, Virginia (US-VA), United States (US).

NTT DATA is seeking a highly skilled and experienced ITIL Specialist with federal government experience to join our IT Service Management team. The ITIL Specialist will be responsible for implementing and managing ITIL processes, ensuring that IT services meet business needs, and driving continuous improvement within the organization.

Key Responsibilities:

• Implement and manage ITIL processes such as Incident Management, Problem Management, Change Management, and Service Request Management.

• Coordinate with various IT teams to ensure efficient operation of ITIL processes.

• Monitor and analyze IT service performance, identifying areas for improvement.

• Develop and maintain ITIL process documentation and standard operating procedures.

• Provide training and support to IT staff on ITIL best practices and processes.

• Conduct regular process reviews and audits to ensure compliance with ITIL standards.

• Assist in the development and implementation of IT service improvement plans.

• Serve as a point of escalation for ITIL process-related issues.

• Collaborate with stakeholders to align ITIL processes with business goals and objectives.

• Experience in each of these Service management Practice Domains: Service Configuration Management, Monitoring and Event Management, Incident Management, Problem Management, Capacity and Performance Management, Service Catalog Management, Service Validation and Testing, Release Management

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 5 years of experience in ITIL process implementation and management.

• Experience supporting IT Service Management in a Multi-Supplier environment

• 3 years' experience supporting a large Federal Government Agency

• ITIL Foundation certification required; ITIL 4 Managing Professional (MP)

• Must pass a Public Trust Clearance (US Citizen or Green Card holder}

Preferred:

• ITIL 4 Strategic Leader (SL)

• PMP Certification

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.