Receptionist/Major Accounts Support/Sales Support Administrator

3 days ago


Raleigh, United States Systel Business Equipment Full time

Summary:

Provide administrative support to the Raleigh Branch by performing essential duties and responsibilities listed below.

Essential Duties and Responsibilities include but not limited to:

Reception:

· Promote Systel with a positive attitude, professional conduct and professional appearance at all times.

· Answer, screen and forward in-coming calls, greet visitors, distribute office mail.

· Prep and send outgoing mail - UPS several times a week, and USPS as needed.

· Assist walk in customers with toner pickups & returns, payment drop offs, questions, etc.

· Maintain inventory of office supplies, breakroom and cleaning supplies, product literature, and marketing materials.

· Ensure lobby, demo room and conference rooms are kept presentable.

· Help organize branch events, meetings, technology expos, lunch & learns, etc.

· Organize pre-screening interviews for potential employees.

· Cross-trained across branch administrative positions for backup purposes.

Sales Support:

· Assist Sales Department with CRM data entry, account research, rep reassignment and other administrative tasks. Train Sales Rep’s as new client request procedures are modified.

· Maintain Branch level Control Log, which is where new order information is entered and shared with management and corporate offices.

· Scan customer orders and service orders into the document management software, and maintain accuracy with data.

· Obtain names and telephone numbers of potential customers from sources such as directories, trade magazines, and purchased lists and enter data into CRM.

· Provide support for reps calling from the field to obtain account info, pricing, etc.

· Assist with training new Sales employees on email, phones and voicemail, Intranet usage (forms, directories, HR and benefits, company news), new Client entry requests, and Customer Number requests.

· Train new Admins on Compass, DocRecords, Branch Log, EAutomate, and Martin Marietta orders.

· Track unassigned weekly Customers on Hold.

· Assist administratively with the close of the month (scan branch splits, print and distribute SCR's, document serial numbers, help organize paperwork, etc.).

· Assist Branch Sales Manager with monthly sales calculations and summaries. (Created Excel tool to expedite this.)

· Track unassigned monthly Expiring Leases.

· Data capture, reorganization, and calculations through spreadsheets and bar charts as requested for Sales and Service Departments.

· Assist administrative team with special projects, large installations and inventory research.

· Special projects as assigned by Supervisor.

Major Accounts Sales Support:

· Handle all steps of all regular Martin Marietta Materials orders (approximately 9-10 new ones per week) including:

- Create Sales Quote (verifying addresses and requesting new ERP numbers as needed).

- Email in Sales Order.

- Track outstanding orders for follow up.

- Calculate lease rates and monthly payments based on make/model and state. (Created Excel tool to expedite this.)

- Track delivery through UPS or Averitt Express.

- Process the closing of the order after delivery.

- Create the Lease Agreement.

- Track to see when G/L Confirmations are received.

- Assemble Sales packet for Senior Account Manager’s review and signature

· Calculate Branch Split Commission distribution. (Created Excel tool to expedite this.)

· Modifications, data entry, and formula entries for Major Accounts Excel tracking spreadsheets as requested by Senior Account Manager.

· Maintain separate Major Accounts Sales Log.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Work Location: In person



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