Crayola Experience Team Lead

2 months ago

Bloomington, United States Mall of America Full time

PURPOSE: To responsibly direct the daily activities of the Crayola associates and provide exceptional guest service to all guests at Mall of America. To maintain welcoming and inviting locations and support the Attractions team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Present positive and professional attitude towards guests and team members.
  • Support the Crayola brand's educational mission to use the arts as a tool for intellectual and emotional development of children
  • Serves as initial contact to problem solve guest issues and escalating guest concerns as appropriate.
  • Assist and guide Crayola team members to ensure they are providing excellent guest service and are following policy guidelines.
  • Monitors entertainment and attraction activities with guests to facilitate areas according to guest volume.
  • Monitor retail store and F&B locations for cleanliness and proper inventory levels.
  • Prepares and maintains attraction, retail, f&b and entertainment related materials, monitors inventory levels to ensure the facility does not run out of supplies and works with the managers to replenish when necessary.
  • Ensures all areas are adequately prepared for optimal daily operation as it relates to service excellence, safety and cleanliness, including communicating maintenance needs.
  • Manages special events and content classes for groups and marketing promotions.
  • Assists with scheduling character appearances and maintains all character costumes.
  • Assists with daily rotation schedules for staff.
  • Assist supervisors by resolving minor team member concerns, ensure breaks are taken on time, report violations of grooming standards and other policies and procedures.
  • Assign daily tasks and projects to team members.
  • Train new and existing team members on proper procedure.
  • Responsible for receiving new merchandise- communicating with warehouse regarding discrepancies.
  • Monitor inventory, work with supervisors to request product from warehouse or vendors.
  • Ensure backrooms are organized to maximize stocking capabilities.
  • Explain and enforce ticket policies for Crayola Experience and other attractions.
  • Ensure overall cleanliness and safety of the work area.
  • May provide support in other work areas as needed.
  • Regular and consistent attendance.
  • Other duties as assigned.

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:

  • Must be at least 18 years of age.
  • High school diploma or equivalent.
  • Prior retail experience preferred.
  • Prior experience in a museum, educational setting, guest service center or family attraction helpful.
  • Previous leadership experience preferred.
  • Basic knowledge of computers preferred.
  • Ability to communicate clearly and effectively with guests, both internal and external.
  • Ability to resolve and remedy guest concerns.
  • Interpersonal skills -- working alone and with a team.
  • Outstanding guest service skills.
  • Strong listening and communication skills.
  • Previous point of sale and cash handling experience.

PHYSICAL JOB REQUIREMENTS:

  • Stand and move -- Frequently
  • Perform repetitive motion (using keyboard/touch screen) -- Frequently
  • Kneel and bend -- Occasionally
  • Reach at or below shoulder level -- Frequently
  • Reach at or above shoulder level -- Frequently
  • Stoop/squat -- Occasionally
  • Lift/Carry up to 10 lbs -- Frequently
  • Lift/Carry up to 30 lbs -- Occasionally
  • Ability to lift up to 50 lbs -- Infrequently
  • Handle larger items such as boxes or packages -- Frequently

SCHEDULE:

  • Flexible, includes days, evenings, and weekends.
  • Working some holidays required.

  • Crayola Experience Attractions Team Lead

    3 months ago

    Bloomington, United States Mall of America Full time

    Crayola Experience Attractions Team Lead (PT) Bloomington, MN, USA Req #83 Wednesday, November 1, 2023 PURPOSE: To responsibly direct the daily activities of the Crayola associates and...

  • Crayola Entertainment Performer

    2 months ago

    Bloomington, United States Mall of America Full time

    PURPOSE: To create an innovative and fun family entertainment utilizing specialized skills and abilities to ensure a positive guest experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Entertain Crayola and Mall of America guests in a professional manner• Provide outstanding internal and external guest service• Support the Crayola brand's...

  • Crayola Entertainment Performer

    2 months ago

    Bloomington, United States Mall of America Full time

    PURPOSE: To create an innovative and fun family entertainment utilizing specialized skills and abilities to ensure a positive guest experience.ESSENTIAL DUTIES AND RESPONSIBILITIES: • Entertain Crayola and Mall of America guests in a professional manner• Provide outstanding internal and external guest service• Support the Crayola brand's educational...

  • Crayola Attractions Associate

    2 weeks ago

    Bloomington, United States Mall of America Full time

    Crayola Attractions Associate Bloomington, MN, USA Req #787 Tuesday, August 27, 2024 PURPOSE: To provide exceptional guest service to all guests at Crayola Experience and Mall of America....

  • Crayola Retail Cashier

    2 months ago

    Bloomington, United States Mall of America Full time

    Crayola Retail Cashier - Full TimeBloomington, MN, USA Req #738Tuesday, July 23, 2024PURPOSE: To provide exceptional guest service to all guests at Mall of America. To maintain welcoming and inviting environment via cleaning, open communication, and other duties as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES:Provide outstanding guest service by greeting...

  • 3rd Shift Custodian Team Lead

    4 weeks ago

    Bloomington, United States Crayola Experience Full time

    PURPOSE: Functions as a working lead, providing work direction to Custodian staff. Accountable for the performance of a variety of physical tasks in maintaining the cleanliness of the Mall. To ensure that guests to Mall of America have a positive shopping and entertainment experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure the overall safety of the...

  • Crayola Retail Cashier

    1 month ago

    Bloomington, United States Mall of America Full time

    Crayola Retail Cashier - Full Time Bloomington, MN, USA Req #738 Tuesday, July 23, 2024 PURPOSE: To provide exceptional guest service to all guests at Mall of America. To maintain...

  • Crayola Custodian

    2 months ago

    Bloomington, United States Mall of America Full time

    Crayola Custodian Bloomington, MN, USA Req #717 Monday, July 1, 2024 PURPOSE: This position is responsible for the performance of variety of routine, physical tasks in order to maintain...

  • Technical Intelligence Team Lead

    7 days ago

    Bloomington, Illinois, United States LMI Full time

    Position OverviewLMI is seeking a Full Performance to Senior Technical Intelligence Officer to lead the WIRe's CEIT Team.Key ResponsibilitiesAssist the WIRe management team in formulating plans and timelines for tasks related to matrix analysis and benchmarking.Facilitate automation initiatives in collaboration with WIRe's technical partners.Ensure the team...

  • Rides Team Lead

    2 months ago

    Bloomington, United States Mall of America Full time

    Rides Team Lead - Part TimeBloomington, MN, USA Req #742Monday, July 22, 2024PURPOSE: This position is responsible for coordinating the day to day activities of the Ride Operators ensuring excellent guest service and safety are always followed. ESSENTIAL DUTIES AND RESPONSIBLITIES:Provide leadership to employees emphasizing safety, cleanliness and guest...

  • Foods - Foods Team Lead

    2 months ago

    Bloomington, United States Mall of America Full time

    Foods - Foods Team LeadBloomington, MN, USA Req #729Thursday, July 11, 2024WORKING RELATIONSHIPS:Reports to: Food Service SupervisorsSubordinate staff: Food Service Team MembersOther Internal Contacts: Park and Mall StaffExternal Contacts: Park and Mall guests, vendorsPURPOSE:Responsible for directing the daily activities of Park Foods team members in all...

  • Operations Support Team Lead

    3 days ago

    Bloomington, United States Dahl Consulting Full time $23 - $25

    Job DescriptionJob DescriptionDahl Consulting is currently partnering with a leading provider of specialized receivable solutions. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring an Operations Support Lead for a permanent position! Interested? Get more details below. Worksite...

  • Specialty Attractions Team Lead

    3 weeks ago

    Bloomington, United States Mall of America Full time

    Specialty Attractions Team LeadBloomington, MN, USA Req #714Tuesday, August 20, 2024This position is responsible for coordinating the day to day activities of the Ropes Course Operators ensuring excellent guest service is given, and safety policies and procedures are adhered to at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES:Provide leadership to...

  • 3rd Shift Custodian Team Lead

    4 weeks ago

    Bloomington, United States Mall of America Full time

    3rd Shift Custodian Team Lead Bloomington, MN, USA Req #761 Thursday, August 8, 2024 PURPOSE: Functions as a working lead, providing work direction to Custodian staff. Accountable for the...

  • Specialty Attractions Team Lead

    3 weeks ago

    Bloomington, United States Mall of America Full time

    Specialty Attractions Team Lead Bloomington, MN, USA Req #714 Tuesday, August 20, 2024 This position is responsible for coordinating the day to day activities of the Ropes Course Operators...

  • Custodian Team Lead 3rd Shift

    2 months ago

    Bloomington, United States Mall of America Full time

    Custodian Team Lead 3rd Shift Bloomington, MN, USA Req #153 Monday, July 8, 2024 PURPOSE: Functions as a working lead, providing work direction to Custodian staff. Accountable for the...

  • Team Lead-Environmental Services

    2 months ago

    Bloomington, United States Indiana University Health Full time

    Job Description Provides direction to staff and perform duties of the area's major work functions. Coordinates scheduling, training, and inventory duties. Develops and maintains the application of hospital personnel policies and ensures effective utilization of human and material resources. Trains staff on appropriate techniques and monitors performance for...

  • Nickelodeon Universe Barista + Foods Cashier PT

    3 months ago

    Bloomington, United States Mall of America Full time

    Nickelodeon Universe Barista + Foods Cashier PT Bloomington, MN, USA Req #625 Thursday, March 28, 2024 PURPOSE: This position is responsible for providing exceptional guest service and...

  • Customer Experience Representative

    2 months ago

    Bloomington, United States Fairchild Equipment Full time

    ** Customer Experience Representative** **Job Category****:** Administration **Requisition Number****:** CUSTO001188 Showing 1 location **Job Details** **Description** Fairchild Equipment, one of the premier material handling dealerships in the Midwest, has an exciting opportunity for an ambitious individual who is driven to achieve results a Customer...

  • Travel CT Technologist

    1 month ago

    Bloomington, United States Lead Health Full time

    Lead Health is seeking a travel CT Technologist for a travel job in Bloomington, Indiana.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalStart Date: 08/19/2024Duration: 26 weeks36 hours per weekShift: 12 hours, daysEmployment Type: TravelWe need a CT Travel Radiology Tech to make a positive impact on patient...