Client Delivery Executive

Found in: beBee S US - 2 weeks ago

Hopkins, United States Unisys Corporation Full time
JOB DESCRIPTION

We Believe in Better

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our . Simply put, we believe in better lives. Join us

Learn more about Unisys and our key solution offerings: , , ,

What success looks like in this role:

  • Sirve como el punto de contacto principal para el/los cliente (s) con respecto a la prestacion de servicios general y diaria.
  • Garantiza que se cumplan o superen los SLA (acuerdos de nivel de servicio) y los KPI (indicadores clave de rendimiento) definidos en los contratos relevantes.
  • Asegura que las implementaciones y los servicios continuos se entreguen a tiempo y cumplan con los requisitos del cliente al mantener un control estricto sobre el cronograma del proyecto, los riesgos, el alcance del trabajo y el presupuesto.
  • Asegura que los equipos operativos y los subcontratistas mantengan una comprension clara de las necesidades del cliente y brinde asesoramiento y apoyo al cliente en el dia a dia.
  • Dirige la prestacion de servicios global y/o local proporcionada por Unisys a una cuenta o grupo de cuentas en particular.
  • Responsable de la planificacion, implementacion y ejecucion exitosa de los servicios contratados donde los criterios de exito incluyen el cumplimiento del Acuerdo de Nivel de Servicio (SLA), costo, gobernanza, desempeno, calidad, innovacion, mejora continua y requisitos de valor a traves de la interaccion efectiva con las lineas de servicio relacionadas, grupos de solucion, socios y cliente.
  • Participa en el control de cuentas y contratos mediante el establecimiento de relaciones comerciales y profesionales clave con las organizaciones de prestacion de servicios adecuadas para facilitar la prestacion eficaz de servicios.
  • Desarrolla y administra presupuestos, cronogramas y estandares de desempeno para mantener y optimizar el costo de entrega y servicio.
  • Alcanza los objetivos de margen aprobados en las cuentas asignadas y tiene como objetivo mejorar la rentabilidad de la cuenta.
  • Monitorea e informa regularmente sobre la salud financiera de la cuenta y soluciona cualquier error o anomalia financiera.

You will be successful in this role if you have:

  • Conocimiento de ITIL y, se posible, certificacion en esos procesos
  • Calificaciones esenciales en informatica, administracion de empresas o disciplinas afines.
  • Requiere conocimiento del negocio, la industria y el mercado, asi como estrategias de ventas, gestion de cuentas / programas, prestacion de servicios y analisis financiero.
  • Una solida comprension de las principales ofertas de servicios de soporte de TI y de las tecnologias en evolucion y las tendencias de la industria.
  • Experiencia y comprension del soporte de un entorno de TI subcontratado, que incluye mesa de servicio, servicios de campo, operaciones de red, aplicaciones, infraestructura y entornos de centros de datos.
  • Un historial probado en comunicaciones efectivas, gestion de la prestacion de servicios y habilidades de gestion de relaciones.

Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

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