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Assistant Clinical Operations Director

4 months ago

Coon Rapids, United States Ellie Mental Health Full time
As the Assistant Clinical Operations Director for Ellie Mental Health clinics in Coon Rapids and Shoreview, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

The Assistant Clinical Operations Director is responsible for supporting the Clinical Operations Director in the oversight of performance and operations of the clinics. This position supports the Clinical Operations Director and clinic staff by assisting with staffing needs, providing resource support, and performing administrative oversight.

Ellie Mental Health was founded in 2015 by Erin Pash, LMFT and Kyle Keller, LICSW when they opened the first Ellie clinic in Minneapolis. Since then, the Ellie Fam has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country.

Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we've made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

Required Skills/Abilities
  • Master's degree or higher in a mental health discipline.
  • Independently licensed with a Minnesota-issued clinical practice license (e.g., LISCW, LMFT, LPCC).
  • Board approved clinical licensure supervisor
  • Strong working knowledge of MN state requirements regulating mental health practice.
  • Excellent communication skills, interpersonal and customer service skills, organizational skills and attention to detail.
  • Ability to function well in a high-paced and changing environment.

Responsibilities include:

Clinic Oversight
  • Facilitate in building a creative positive work culture that aligns with Ellie values
  • Participate in required meetings (weekly COD Meeting, bi-weekly CM/ACD meeting, monthly Collaborative meeting)
  • Support with cleanliness and maintenance of clinic space
  • Order supplies and maintain an inventory of current supplies
  • Monitor clinic capacity and track office space
  • Troubleshoot issues within Valant, ADP, Teams, Outlook, and billing
  • Review EHR service lines and complete Error Correction Form as needed
  • Support clinic staff development to ensure accurate use of Valant
  • Partner with Clinical Operations Director (COD) to support administrative changes as needed
  • Coordinate with Clinical Operations Director to support the hiring process, including interviewing and onboarding
  • Complete all assigned monthly chart audits
Supervision and Consultation
  • Meet regularly with new staff for 1:1 mentorship, documentation review, training
  • Facilitate clinical observation for staff new to the field
  • Plan and implement staff team building/culture-building initiatives
  • Meet 1:1 with assigned licensed and unlicensed clinicians to review productivity, caseload, and clinical documentation
  • Check clinic performance data weekly and identify opportunities to improve clinic functioning and quality of client care
  • Co-Facilitate 245i consultation groups, including documentation
Client Care
  • Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy
  • Utilize creativity in interventions to help clients achieve and exceed goals
  • Prepare and submit individual documentation for each session per company guidelines and protocol
  • Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed
  • Maintain agreed upon clinical client caseload

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ellie Mental Health, we are dedicated to building a diverse, inclusive, and authentic workplace; so if you're excited about us but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply for our "Future Ellie Fam" job posting on our website's Careers page. You may be just the right candidate for this or other roles

Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Ellie Family Services, PLLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran by following applicable federal, state and local laws. Ellie Family Services, PLLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ellie Family Services, PLLP expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Ellie Family Services, PLLP employees to perform their expected job duties is not tolerated. Violation of this policy may lead to progressive coaching up to and including the possibility of termination.