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2 months ago

College Park, United States Matal Full time

Responsibilities Provide technical support to users via the organization’s help desk tracking system. Handle basic administrative functions including user account maintenance reports and dashboards workflows and other routine tasks. Complete regular internal system audits and prepare for upgrades. Manage Salesforce data feeds and other integrations. Work with end users to gather understand and define business requirements. Assist in training of new users and grow the Salesforce skill set across the organization. Facilitate testing of new Salesforce functionality rollouts. Produce functional technical and system design documentation. Provide expert support to end users in managing system and process changes.Key Skills Collaboration Skills. Communication Skills. Teamwork abilities. Documentation. People Management. Project Management. Understanding Business Processes.