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call center agent

3 months ago

blue bell, United States Randstad US Full time

call center agent.

  • blue bell , pennsylvania

  • posted today

job details

summary

  • $16 - $17 per hour

  • temp to perm

  • high school

  • category office and administrative support occupations

  • referenceAB_4584014

job details

Join Our Team as a Call Center Agent

Are you a people person with a passion for helping others? Do you have a knack for sales and excellent communication skills? If so, we want YOU to join a leading third-party contact center partnering with Blue Cross Blue Shield

Why Voice?

  • Empowerment: Help Prospects and Members navigate their Medicare options

  • Supportive Environment: Work with a dynamic team dedicated to your success

  • Growth Opportunities: Enhance your skills and advance your career in the healthcare industry

What We're Looking For:

  • Licensed Agents: Bring your active PA Accident & Health license and your Medicare Advantage sales experience

  • Non-Licensed Agents: If you have prior Medicare or insurance experience, we'd love to train you

Key Responsibilities:

  • Engage with Prospects, Existing Members, and Brokers via inbound and outbound calls.

  • Provide top-notch sales consultations and support.

  • Schedule appointments, complete telephonic enrollments, and assist with broker needs.

What's in It for You?

  • Competitive pay and incentives

  • Comprehensive training and ongoing support

  • A chance to make a real difference in people's lives

Ready to Make an Impact? Apply today and start your journey Let's work together to create a brighter future for Medicare members

salary: $16 - $17 per hour

shift: First

work hours: 8 AM - 8 PM

education: High School

Responsibilities

  • Answer inbound calls from Prospects, Existing Members and Brokers

  • Answer general plan benefit questions (no plan comparisons)

  • Schedule Seminar Reservations, Broker Appointments and Process Fulfillment Request using documented procedures.

  • Complete Telephonic Enrollment

  • Update CRM and document call outcomes

  • Broker Support: assist broker with Appointment process, provide application status, etc.

  • Complete outbound calls to members based on Clients needs (ex: Member Retention)

The essential functions of this role include:

  • working weekends

Skills

  • Call Center

  • Active Listening

  • Follow-up

  • Empathy

  • Telephone Etiquette

  • Call Center Support

  • Basic Computer Skills

  • Basic Software Skills

  • Interpersonal Sensitivity

  • Typing Skills

Qualifications

  • Years of experience: 1 year

  • Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

RB

rae blanchard

  • rae.blanchard@randstadusa.com