Entry Level Customer Service Assistant
4 weeks ago
Job Title: Customer Service Assistant
Location: Miami, FL
Company: Creattix Talk
Job Description:
As a Customer Service Assistant, you will be an integral part of our team, dedicated to providing exceptional service to our valued customers. You will represent our company by assisting customers with inquiries, resolving issues, and ensuring their overall satisfaction. Your primary responsibilities will include:
Key Responsibilities:
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Customer Support: Responding promptly to customer inquiries via phone, email, or in-person and resolving issues efficiently and effectively.
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Product Knowledge: Developing a thorough understanding of our products or services to accurately address customer questions and concerns.
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Problem Resolution: Identifying and resolving customer issues and complaints in a professional and courteous manner, escalating to management when necessary.
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Maintaining Records: Documenting customer interactions, transactions, inquiries, and complaints accurately in our customer relationship management (CRM) system.
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Cross-functional Collaboration: Collaborating with other departments such as sales, marketing, and operations to ensure seamless customer experiences.
Requirements:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with a customer-centric focus.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving skills and ability to think quickly on your feet.
- Proficiency in using computers and familiarity with CRM software.
- High school diploma or equivalent.
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