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Customer Service Rep Full Time

2 months ago

Norcross, United States Transdev Full time

The CSR (Customer Service Representative) responds to inquiries regarding our bus services, trip planning, and route/schedule changes, and investigates, resolves, documents, and responds promptly to basic customer complaints, providing positive feedback in accordance with company policies and procedures. This is a FULL-TIME position located near Gwinnett Place Mall. Expected hours are approx. 40/weekly on Monday through Saturday as scheduled. Could be early morning, mid-day, or evening hours, or a combination of these. Requires ability to cover other shifts, as needed.

Education, Licensing, and Certifications:

  • High school diploma or equivalent, such as GED, required.

Experience Preferred:

  • Up to 2 years of customer service or basic office experience preferred

Skills and Knowledge Required:

  • Pleasant telephone voice/manner

  • Strong written and oral communication skills

  • Strong listening skills

  • Ability to remain courteous with difficult or angry customers.

  • Basic computer knowledge/PC experience

  • Bilingual a plus but not required.

Travel requirement