Sales and tech support representative

Found in: beBee S US - 3 weeks ago

McMinnville, United States Primisys Full time
Overview:
Primisys, a dynamic and innovative technology firm, is seeking a versatile and customer-oriented representative to join our team. This role involves a blend of customer service, sales, and basic technical support. The ideal candidate will be the frontline of our company, delivering exceptional service experiences to our customers, both in-person and over the phone.

Key Responsibilities:

Provide first-level contact and convey resolutions to customer issues.
Manage inbound and outbound calls with efficiency and courtesy.
Assist with checking computers and other devices in and out for repair services.
Conduct retail sales, offering guidance and information on products and services.
Perform basic troubleshooting and provide technical support for computer hardware, operating systems, and common software packages, including Microsoft Office.
Maintain a thorough understanding of our products and services to offer tailored solutions to customers.
Ensure customer satisfaction and provide professional customer support.
Handle administrative tasks related to sales and service transactions.
Keep up-to-date with product knowledge, software updates, and new technologies relevant to the company's offerings.
Qualifications:

High school diploma or equivalent; college degree preferred.
Proven experience in customer service, sales, or technical support roles.
Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software packages (e.g., Microsoft Office Suite) a plus.
Excellent communication skills, both verbal and written.
Ability to diagnose and resolve basic technical issues.
Strong problem-solving skills and a customer-focused attitude.
Ability to multitask, prioritize, and manage time effectively.
Willingness to learn and adapt to new technologies and procedures.
Experience with point of sale systems and basic administrative tasks.

Benefits:

Competitive salary
Paid time off
Health and vision insurance.
Employee discounts on products and services.
Professional development and training opportunities.

How to Apply:
Interested candidates should submit a resume and a cover letter detailing their experience and why they are a good fit for this role.

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