Director Of Housekeeping

3 weeks ago

Orlando, United States Marriott Full time

Job Number 24082399

Job Category Housekeeping & Laundry

Location Hotel Landy Orlando Universal Blvd Tribute Portfolio, 7800 Universal Boulevard, Orlando, Florida, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, HHM Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

Effectively lead and control housekeeping operations and staff, ensuring hotel rooms and public spaces are clean and well maintained in accordance with brand and/or HHM operations and financial standards. Create a work environment whereby housekeeping staff feels genuinely valued and appreciated for their efforts that are critical to creating an overall positive experience for the guests.

JOB REQUIREMENTS

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

  • Maintain an effective inspection program for hotel rooms, public and other assigned areas.

  • Oversee or prepare schedules consistent with hotel occupancy and updated forecasts and/or notify third party vendor of weekly staffing needs.

  • Observe and monitor staff performance to meet established productivity and cleanliness standards.

  • Monitor inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.

  • Monitor and creatively communicate guest service scores to drive improvement and higher guest satisfaction.

  • Conduct daily pre-shift meetings to effectively communicate to and celebrate with the housekeeping staff.

  • Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, and guest room safety).

  • Maintain positive working relationships with vendors and third-party contract labor.

  • Maintain departmental expenses in line with budget and forecasts.

  • Ensure compliance with brand standards, if applicable.

  • Follow sustainability guidelines and practices related to HHM’s EarthView program.

  • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.

  • Perform other duties as requested by management.

Description of Pay and Benefits

Competitive Pay & Perks

We offer great benefits that include: Individual and Family Medical, Vision, and Dental Insurance, as well as Long & Short Term Disability, Life Insurance, Holidays, PTO, 401k, and more.

This company is an equal opportunity employer.

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