Housekeeping Manager

Loews Hotels at Universal Orlando is Now Hiring an Experienced Housekeeping Manager AM/PM for their High Volume Resorts

Required Qualifications:

• Must have previous experience as a Housekeeping Manager in a High Volume Resort (1,000 rooms or more)
• Must have a flexible schedule: ability to work days, nights, weekends and holidays
• Strong Customer Service experience
• Strong Leadership experience with a large volume of team members

Job Specific

· Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships

· Prepares daily work schedule to meet occupancy demands and room turn

· Analyzes daily room turn and makes staff or procedural adjustments as necessary

· Manages Housekeeping Rooms personnel

· Assumes duties of Assistant Director of Housekeeping in Assistant Director’s absence

· Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns

· Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors

· Communicates and coordinates with Front Office operation

· Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs

· Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings

· Responsible for overseeing the activities of Housekeeping front line Staff

· Greets and interacts with guests in an outstandingly friendly and professional manner

· Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day

· Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering

· Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department

· Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed

· Maintains close contact and ensures good communication with employees

· Ensures that responsive and efficient repair services are provided to satisfy guest requests

· Investigates guest complaints and takes corrective measures

· Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect

· Interviews and makes recommendations regarding hiring of personnel

· Interviews and selects Housekeeping line level personnel

· Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks

· Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety

· Sets agenda for guest awareness training

· Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance

· Responsible for projects assigned to second and third shift employees, as applicable

· Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required

· Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility

· Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.

· Plans special lobby cleaning projects and ensures their completion, as applicable

· Coordinates lobby maintenance projects with Engineering, as applicable

· Plans maintenance of lobby floors, as applicable

· Coordinates monthly accounting for all supplies requisitioned from other departments

· Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required

· Sets agendas for Housekeeping meetings and runs meetings regularly

· Schedules contract maintenance with outside vendors, as applicable

· Evaluates housekeeping department employee performance

· Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations

· Ensures that lost and found items are turned into Security

· Keeps Director and Assistant Director informed of all matters significantly affecting the department

· Periodically inventories supplies and equipment

· Stays current with industry related technological improvements geared toward product improvement and increased efficiency

· Performs numerous responsibilities to meet time-sensitive deadlines

· Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction

· Ensures that responsive and efficient uniform room and repair services are provided, as applicable

· Prepares department purchase requisitions

· Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements

· Communicates linen needs, monitors and reports consumption and preservation programs

· Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping

· Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy

· Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable

· Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel

· Creates an environment which fosters excellent staff morale and staff retention is a priority

· Administers Quality Assurance and Cyclical Programs

· Administers Incentive/Rewards/Recognition Programs

· Interacts with guests to solve problems and ensure satisfaction

· Responsible for implementing control systems for keys, pagers, radios, etc.

· Responsible for efficient operation of HOSTAR System

· Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages

· Ensures that Housekeeping office and storeroom are kept neat and organized

· Responsible for the submission of all performance appraisals for assigned employees

We offer Great Benefits and a Great Internal Promotion Program.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Relocation assistance
• Professional development assistance
• Tuition reimbursement

Pay Frequency:

• Bi weekly or Twice monthly

Schedule:

• Weekends required
• Holidays required

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time