Support Specialist I

4 weeks ago

Boca Raton, United States ModMed Full time

We are united in our mission to make a positive impact on healthcare. Join Us 

  • South Florida Business Journal, Best Places to Work 2024
  • Inc. 5000 Fastest-Growing Private Companies in America 2023
  • Company of the Year | 2023 BIG Innovation Awards
  • Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards

Who we are:

We Are Modernizing Medicine (WAMM) We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.


ModMed is hiring a driven Software Support Specialist I to join our positive, passionate, and high-performing Client Services team focused on providing best in class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine

Your Role:

  • Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem solving techniques, educating clients, and following issues through to their successful resolution.
  • Provide consistent, professional, and high-quality client support to our client base.
  • Establish procedures to ensure client satisfaction and quality service delivery.
  • Communicate and collaborate across teams and departments to help resolve issues.
  • Replicate and document issues for further escalation.

Skills & Requirements:

  • Bachelor Degree, preferred.
  • 1-2 years of related experience.
  • Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues.
  • Experience within a medical practice and/or EMR experience is preferred.
  • Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS.
  • Knowledge of bug tracking software such as Zen and Jira.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to effectively prioritize and manage time.

#LI-SM2

#L-L1

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k):  ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

  • Support Specialist I

    4 weeks ago

    Boca Raton, United States Modernizing Medicine Full time

    We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2023 Company of the Year | 2023 BIG Innovation Awards Fastest-Growing Company of the Year - Large (Bronze) | 2022 Best in Biz Awards Who we are: We Are Modernizing...

  • Support Specialist I

    4 weeks ago

    Boca Raton, United States ModMed Full time

    We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2023 Company of the Year | 2023 BIG Innovation Awards Fastest-Growing Company of the Year Large (Bronze) | 2022 Best in Biz Awards Who We Are We Are Modernizing...

  • Support Specialist I

    4 weeks ago

    Boca Raton, United States Modernizing Medicine Full time

    We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2023 Company of the Year | 2023 BIG Innovation Awards Fastest-Growing Company of the Year - Large (Bronze) | 2022 Best in Biz Awards Who we are: We Are Modernizing...

  • Support Specialist I

    3 days ago

    Boca Raton, United States Modernizing Medicine Full time

    We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2023 Company of the Year | 2023 BIG Innovation Awards Fastest-Growing Company of the Year - Large (Bronze) | 2022 Best in Biz Awards Who we are: We Are Modernizing...

  • Junior IT Support Technician

    1 month ago

    Boca Raton, United States I Bankers Securities Inc Full time

    Company Description I-Bankers Securities is a boutique investment banking firm located in Boca Raton, FL. Our mission is to help small cap issuers access the capital markets while enabling institutional and retail investors to gain access to excellent small cap investments. We specialize in IPOs, secondary and follow-on offerings, PIPE offerings, private...

  • Junior IT Support Technician

    1 week ago

    Boca Raton, Florida, United States I Bankers Securities Inc Full time

    Company Description I-Bankers Securities is a boutique investment banking firm located in Boca Raton, FL. Our mission is to help small cap issuers access the capital markets while enabling institutional and retail investors to gain access to excellent small cap investments. We specialize in IPOs, secondary and follow-on offerings, PIPE offerings, private...

  • QA Specialist I

    1 month ago

    Boca Raton, Florida, United States ADMA Biologics Full time

    Job DetailsLevel EntryJob Location ADMA Biologics - Boca Raton, FLPosition Type Full TimeEducation Level High SchoolTravel Percentage NoneJob Shift DayJob Category QA - Quality ControlDescription ADMA Biologics is a biopharmaceutical company relentlessly committed to creating superior products for immunodeficient patients at risk for infection. It is our...

  • QA Specialist I

    2 weeks ago

    Boca Raton, Florida, United States ADMA Biologics Full time

    Job DetailsLevel EntryJob Location ADMA Biologics - Boca Raton, FLPosition Type Full TimeEducation Level High SchoolTravel Percentage NoneJob Shift DayJob Category QA - Quality ControlDescription ADMA Biologics is a biopharmaceutical company relentlessly committed to creating superior products for immunodeficient patients at risk for infection. It is our...

  • IT Support Specialist

    1 week ago

    Boca Raton, Florida, United States Tech Hub South Florida Full time

    **IT Support Specialist** on October 25, 2021 / by , Full Time Posted 6 days ago **Techstrong Group** The power source for people and technology Join our exciting, fast-paced, high-growth organization passionate about technologies like cloud, cloud-native, cybersecurity and DevOps. Techstrong Group is looking for an IT support professional who is equally...

  • IT Support Specialist

    3 weeks ago

    Boca Raton, United States Tech Hub South Florida Full time

    **IT Support Specialist** on October 25, 2021 / by , * Full Time * Posted 6 days ago **Techstrong Group** The power source for people and technology Join our exciting, fast-paced, high-growth organization passionate about technologies like cloud, cloud-native, cybersecurity and DevOps. Techstrong Group is looking for an IT support professional who is...

  • QA Specialist I

    1 month ago

    Boca Raton, United States ADMA Biologics Full time

    Job DetailsLevel EntryJob Location ADMA Biologics - Boca Raton, FLPosition Type Full TimeEducation Level High SchoolTravel Percentage NoneJob Shift DayJob Category QA - Quality ControlDescription ADMA Biologics is a biopharmaceutical company relentlessly committed to creating superior products for immunodeficient patients at risk for infection. It is our...

  • QA Specialist I

    4 weeks ago

    Boca Raton, United States ADMA Biologics Full time

    Job DetailsLevel EntryJob Location ADMA Biologics - Boca Raton, FLPosition Type Full TimeEducation Level High SchoolTravel Percentage NoneJob Shift DayJob Category QA - Quality ControlDescription ADMA Biologics is a biopharmaceutical company relentlessly committed to creating superior products for immunodeficient patients at risk for infection. It is our...

  • Sales Support Specialist

    3 weeks ago

    Boca Raton, United States GSI Full time

    Sales Support Specialist Work Location: Remote 4 days / week, 1 day per week in the office80 Million Health Care CompanyJob Description: The Sales Support Specialist supports the sales team by handling administrative tasks, coordinating activities, and ensuring that the interface between sales and other departments is efficient. This role is vital in...

  • Sales Support Specialist

    4 weeks ago

    Boca Raton, United States GSI Full time

    Sales Support Specialist Work Location: Remote 4 days / week, 1 day per week in the office80 Million Health Care CompanyJob Description: The Sales Support Specialist supports the sales team by handling administrative tasks, coordinating activities, and ensuring that the interface between sales and other departments is efficient. This role is vital in...

  • Sales Support Specialist

    2 weeks ago

    Boca Raton, United States GSI Full time

    Sales Support Specialist Work Location: Remote 4 days / week, 1 day per week in the office80 Million Health Care CompanyJob Description: The Sales Support Specialist supports the sales team by handling administrative tasks, coordinating activities, and ensuring that the interface between sales and other departments is efficient. This role is vital in...

  • Information Technology Support Specialist

    1 week ago

    Boca Raton, United States Multi Image Group Full time

    IT Support SpecialistMulti Image Group (MIG) is a creative, customer-centric, and fast-paced company. Our work environment includes modern office setting, flexible working hours, and company perks. We are seeking a motivated and skilled IT Support Specialist to join our IT team. In this role, you will support and maintain our computer systems, servers, and...

  • Information Technology Support Specialist

    2 days ago

    Boca Raton, United States Multi Image Group (MIG) Full time

    IT Support SpecialistMulti Image Group (MIG) is a creative, customer-centric, and fast-paced company. Our work environment includes modern office setting, flexible working hours, and company perks. We are seeking a motivated and skilled IT Support Specialist to join our IT team. In this role, you will support and maintain our computer systems, servers, and...

  • Information Technology Support Specialist

    2 weeks ago

    Boca Raton, United States Multi Image Group (MIG) Full time

    IT Support SpecialistMulti Image Group (MIG) is a creative, customer-centric, and fast-paced company. Our work environment includes modern office setting, flexible working hours, and company perks. We are seeking a motivated and skilled IT Support Specialist to join our IT team. In this role, you will support and maintain our computer systems, servers, and...

  • Sales Contract Support Specialist

    1 week ago

    Boca Raton, Florida, United States Canon Solutions America, Inc. Full time

    Sales Contract Support SpecialistUS-FL-Boca RatonJob ID: 31626Type: Full-Time# of Openings: 1Category: Sales SupportFL - Boca RatonAbout the Role Responsible for providing support to the PPS Sales team in the Offer to Contract process. Enter deals into the system and follow through the necessary process to create customer facing documentation. This a Hybrid...

  • Senior Technical Support

    5 days ago

    Boca Raton, United States Dazos Full time

    Role: Senior Tech Support & Implementation Specialist - Mission Driven CompanyAbout Dazos:Amazing opportunity to join a mission-driven software company that serves the mental health space. Dazos is a Business Intelligence (BI) platform that provides mental and behavioral health programs game-changing data & insights to help their patients and grow their...