Information Technology Support Specialist

2 weeks ago

Boca Raton, United States Multi Image Group (MIG) Full time

IT Support Specialist

Multi Image Group (MIG) is a creative, customer-centric, and fast-paced company. Our work environment includes modern office setting, flexible working hours, and company perks.


We are seeking a motivated and skilled IT Support Specialist to join our IT team. In this role, you will support and maintain our computer systems, servers, and network infrastructure, while managing and providing guidance to the Help Desk. This is an exciting opportunity for someone passionate about technology and looking to grow their career.


Key Responsibilities:

  • Provide technical support and assistance to on-show and on-site employees.
  • Support the IT department in system upgrades, migrations, and new technology implementations.
  • Perform regular system tasks, including updates, patching, user management, and maintenance of user computer systems and software (Windows, MacOS, Mosyle, Nutanix).
  • Administer Microsoft Office 365 applications (Outlook, Excel, Word, Teams, Planner).
  • Coordinate the preparation and support of show equipment, maintaining accurate user equipment and rental inventory.
  • Troubleshoot hardware, software, and peripheral equipment issues for on-site and on-show employees.
  • Potential for up to 15% travel post-COVID within the US to support event setups and strikes.


Education & Qualifications:

  • Bachelor’s degree in Computer Science or Information Technology with three years of Microsoft Server Administration and help desk support, or a combination of education/experience
  • Microsoft certifications preferred.
  • Proficiency in Microsoft Azure, network fundamentals, Microsoft Windows Server, Active Directory, DHCP, DNS, and desktop operating systems including MacOS.
  • In-depth knowledge of hardware troubleshooting procedures.
  • Familiarity with anti-virus, malware, and email security technologies and concepts.
  • Ability to work independently and in a team environment, following departmental policies and procedures.
  • Excellent time management, communication, and customer service skills.
  • Ability to document troubleshooting solutions and system configurations.
  • Physical ability to occasionally stand, walk, stoop, kneel, crouch, or crawl, and frequently lift/move up to 10 pounds (occasionally up to 25 pounds).


Benefits (for full-time employees):

  • Employee Stock Ownership Plan (ESOP)
  • 401K match
  • Health Insurance
  • HSA/FSA
  • Paid Time Off (PTO)
  • Paid Holidays

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