L2 Support Engineer
1 month ago
Experience with configuration and fault isolation of routers, switches, and wireless devices
Demonstrated ability to configure and troubleshoot Allied Telesyn networking equipment
Ability to configure network security features such as protocol filters, firewalls, and virtual private networks (VPNs), including related security associations and encryption keys.
Ability to communicate technical and non-technical information verbally and in writing to customers, peers, subordinates, and management
Proficient in all uses of personal computers, operating systems, business applications, and network-related technical applications
Proficient in the use of data network test equipment..
Ability to interact in a team environment to quickly troubleshoot and resolve issues
Fluency in Spanish is beneficial Education / Training: Associate/Specialist-level industry certification. Bachelor’s degree preferred. Other qualifications to include: Demonstrable educational continuum of technology and industry certification
Minimum of 4 years experience in the enterprise industry with specialization in networking.
CCNA, CCNP or equivalent IP networking certification is required
CAT-ENT, CAE-ENT, CAP-ENT, CAP-NSP, CAE-NSP would be a plus, although not required. This position is required to be available after hours and weekends when on-call. On-call can be anticipated as being available by telephone, 24x7, within 30 minutes of a computer / internet connection, for one week, every four weeks.
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L2 Support Engineer
4 weeks ago
Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers. Essential Duties and...
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L2 Support Engineer
1 week ago
Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers.Essential Duties and...
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L2 Support Engineer
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Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers.Essential Duties and...
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L2 Support Engineer
4 weeks ago
Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers. Essential Duties and...
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L2 Support Engineer
1 month ago
Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers.Essential Duties and...
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L2 Support Engineer
2 months ago
Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers.Essential Duties and...
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L2 Support Engineer
1 month ago
Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers.Essential Duties and...
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L2 Support Engineer
3 days ago
Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers.Essential Duties and...
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L2 Support Engineer
1 week ago
Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers. Ready to apply Before you...
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L2 Support Engineer
1 week ago
Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers.Essential Duties and...
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L2 Support Engineer
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Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers.Essential Duties and...
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