Bilingual Medical Client Service Rep

2 weeks ago


Saint Louis MO, United States TEKsystems Careers Full time

Teksystems is currently seeking experienced Call Center Representatives within the Mortgage Industry for an on site opportunity in St. The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending.
The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives.
*Operate in a Call Center environment as a customer success advocate
* Provide exceptional customer service to all customers’ mortgage loan inquiries/requests.
* Effectively manage a pipeline of up to 75 loans
* Performing routine data entry and validation tasks
* Handling routine calls, emails and/or chat responses with other employees, consumers &/or authorized 3rd parties
* Monitoring work queues and intervening as needed
* Meet outlined production and quality standards.
* Follow established Policy and Procedures
* Mortgage and/or financial services call center experience is a plus
* Bilingual Spanish is a plus
* General understanding of applicable Federal, State and Local mortgage regulations a plus
* Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.
*For Contract to Hire and Contract Roles:*

* If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Short and long-term disability
* Health Spending Account (HSA)
* Employee Assistance Program
* We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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