Senior director
1 month ago
- Minimum of ten years’ management experience in leading customer support, customer success or engagement roles
- Strong Public Sector network and familiarity with delivering customer success to government customers
- Understanding of Public Sector procurement frameworks and mechanisms
- Demonstrated experience in the utilization of data analytics and reimbursement models to improve quality, increase customer satisfaction and drive down cost
- Understanding of artificial intelligence market including NLP
- As our Senior Director, Customer Success, you will provide strategic leadership to our Customer Success team for the full customer life cycle
- Be a trusted advisor to the customer by understanding their existing and future roadmap to drive Primer’s solutions while leading our Customer Success organization
- Regularly meet with customers to set appropriate expectations, address customer goals, determine target dates, timelines, manage customer tasks, and provide regular project updates during the onboarding and implementation phase of the customer lifecycle
- Provide best practices and mentorship to customers on how best to implement our products and solutions
- Maintain a deep understanding of the product and speak with customers about the most relevant features / functionality for their specific business needs
- Partner with our product management and engineering teams to identify and prioritize feature development based on customer feedback
- Collaborate cross-functionally with Sales, Product, Marketing, and Finance / Contracting, championing customer priorities and improvement opportunities, including influencing client success initiatives within the product roadmap as well as improve efficiencies and effectiveness of the Federal GTM Team
- Work collaboratively and influence other departments to promote customer satisfaction success and implement solutions
- Collect and analyze data, then make recommendations within the business on actions and investments needed to drive improvements
- The annual cash compensation range for this position is US$235,000 to US$260,000
- Final compensation will be determined based on experience and skills and may vary from the range listed above
- Minimum of ten years’ management experience in leading customer support, customer success or engagement roles
- Strong Public Sector network and familiarity with delivering customer success to government customers
- Understanding of Public Sector procurement frameworks and mechanisms
- Demonstrated experience in the utilization of data analytics and reimbursement models to improve quality, increase customer satisfaction and drive down cost
- Understanding of artificial intelligence market including NLP
- As our Senior Director, Customer Success, you will provide strategic leadership to our Customer Success team for the full customer life cycle
- Be a trusted advisor to the customer by understanding their existing and future roadmap to drive Primer’s solutions while leading our Customer Success organization
- Regularly meet with customers to set appropriate expectations, address customer goals, determine target dates, timelines, manage customer tasks, and provide regular project updates during the onboarding and implementation phase of the customer lifecycle
- Provide best practices and mentorship to customers on how best to implement our products and solutions
- Maintain a deep understanding of the product and speak with customers about the most relevant features / functionality for their specific business needs
- Partner with our product management and engineering teams to identify and prioritize feature development based on customer feedback
- Collaborate cross-functionally with Sales, Product, Marketing, and Finance / Contracting, championing customer priorities and improvement opportunities, including influencing client success initiatives within the product roadmap as well as improve efficiencies and effectiveness of the Federal GTM Team
- Work collaboratively and influence other departments to promote customer satisfaction success and implement solutions
- Collect and analyze data, then make recommendations within the business on actions and investments needed to drive improvements
- The annual cash compensation range for this position is US$235,000 to US$260,000
- Final compensation will be determined based on experience and skills and may vary from the range listed above
• Be a trusted advisor to the customer by understanding their existing and future roadmap to drive Primer’s solutions while leading our Customer Success organization
• Regularly meet with customers to set appropriate expectations, address customer goals, determine target dates, timelines, manage customer tasks, and provide regular project updates during the onboarding and implementation phase of the customer lifecycle
• Provide best practices and mentorship to customers on how best to implement our products and solutions
• Maintain a deep understanding of the product and speak with customers about the most relevant features / functionality for their specific business needs
• Partner with our product management and engineering teams to identify and prioritize feature development based on customer feedback
• Collaborate cross-functionally with Sales, Product, Marketing, and Finance / Contracting, championing customer priorities and improvement opportunities, including influencing client success initiatives within the product roadmap as well as improve efficiencies and effectiveness of the Federal GTM Team
• Work collaboratively and influence other departments to promote customer satisfaction success and implement solutions
• Collect and analyze data, then make recommendations within the business on actions and investments needed to drive improvements Relevant Skills and Experience :
• Minimum of ten years’ management experience in leading customer support, customer success or engagement roles
• Strong Public Sector network and familiarity with delivering customer success to government customers
• Understanding of Public Sector procurement frameworks and mechanisms
• Demonstrated experience in the utilization of data analytics and reimbursement models to improve quality, increase customer satisfaction and drive down cost
• Understanding of artificial intelligence market including NLP The annual cash compensation range for this position is US$235,000 to US$260,000. Final compensation will be determined based on experience and skills and may vary from the range listed above. J-18808-Ljbffr Last updated : 2024-02-01
Company information
Primer is the world's first no-code automation platform for payments and commerce. We enable merchants to unify their entire payment and commerce stack and build sophisticated, end-to-end flows with a checkout developers love.
Information Services, Software, Information Technology, Financial Services, Marketing, Technology, Consulting, Artificial Intelligence, Software Development, Data Analytics
Company Specialties:
automation, payments, workflows, checkout, and commerce
-
Senior Center Director
3 weeks ago
Washington, United States First Baptist Church Senior Center Full timeJob DescriptionJob DescriptionOverviewAs a senior center director, you are in charge of the coordination of programs and activities for senior citizens at a day senior center. You plan, facilitate, and oversee daily activities, day trips, and special occasions for the facility. Other responsibilities include managing the program budget, maintaining records,...
-
Clinical Director RN
2 days ago
Washington, DC, United States Senior Health Clinic Full timeGeriatric health clinic in Washington DC looking for an experienced APRN/RN Clinical Director to help oversee clinical care, operations, staff management, compliance, and provide skilled nursing care to our senior patients.Key Responsibilities:Oversee day-to-day clinic operations to ensure timely and efficient execution of all patient care.Supervise,...
-
Senior Director, Direct Response
3 weeks ago
Washington, DC, United States USA for UNHCR Full timeSUMMARYUSA for UNHCR is seeking a highly motivated, strategic,results-driven, and experienced Senior Director of Direct Response(Individual Giving), primarily responsible for ensuring cohesionand integration between all direct response channels andinitiatives to secure the support of individuals through regular,unrestricted donations. The Senior Director’s...
-
Senior Living Sales and Marketing
1 day ago
Washington, United States Americare Senior Living Full timeARE YOU A SALES PERSON WITH PROVEN RESULTS AND A SERVANT HEART? COME GROW WITH US! About Americare. For over 30 years, Americare has extended care to senior generations in America's heartland. We pride ourselves on being resident focused, encouragi Sales, Marketing, Sales Representative, Senior, Business Services, Director, Facility
-
Administrative Support, Senior
1 week ago
Washington, DC, United States Tenica and Associates Full timeWashington, DCDescriptionAdministrative Support, SeniorWe are seeking a motivated, career and customer-oriented Administrative Support Senior to join our team supporting the Pentagon Support Group at the Pentagon. Responsibilities include, but are not limited to:· Provide executive support to the Director, Principal Deputy Director, Deputy Director, and...
-
Hospice Registered Nurse
1 month ago
Washington DC, United States Sunrise Senior Living Full timeSunrise Senior Living was again certified as a Great Place to Work by Activated Insights. COMMUNITY NAME It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. At Sunrise, our Wellness Nurse is responsible for our overall well being of our...
-
Clinical Director RN
2 days ago
Washington, United States Senior Health Clinic Full timeGeriatric health clinic in Washington DC looking for an experienced APRN/RN Clinical Director to help oversee clinical care, operations, staff management, compliance, and provide skilled nursing care to our senior patients.Key Responsibilities:Oversee day-to-day clinic operations to ensure timely and efficient execution of all patient care.Supervise,...
-
Health Plan Senior Medical Director Physician
1 month ago
Washington, Washington, D.C., United States Medstar Health Full timeHealth Plan Senior Medical Director Physician, Washington, DC - MedStar Family ChoiceMedStar Medical Group offers a uniquely rewarding career in a major marketplace. Shape your future in health care in the kind of setting that's right for you and your practice. Become part of an organization that welcomes your experience and input — as a clinician and...
-
Senior Director of Diplomatic Fellowships
2 weeks ago
Washington, United States Howard University Full timeThe Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. JOB PURPOSE: Howard University is seeking a Senior Director of Diplomatic Fellowships committed to advancing the...
-
Director (Budget Review and Assessment)
4 weeks ago
Washington, United States US Office of the National Cyber Director Full time**Duties**: As a Director (Budget Review and Assessment), GS-0501-14/15, your typical work assignments may include the following: - Ensures that budgetary matters affecting cyber, cybersecurity, supply-chain and technology security, digital economy security, and cyber workforce of the United States are given early consideration for decision at the highest...
-
Senior Project Manager
1 week ago
Washington, DC, United States Social Driver Full timeLocation: RemoteAbout Social DriverSocial Driver is a digital agency with the strategies, ideas, creative, and technology to connect with people today, across websites, social media, branding, marketing, advocacy, and more. Our company mantra captures our mission, culture, and values: “We believe the future is bright, all progress is social, and the...
-
SENIOR CATERING DIRECTOR
7 days ago
Washington, United States Compass Group, PLC Full timeWorking as a Senior Catering Director for the Company will allow you the opportunity to work with GREAT people like yourself! You will be responsible for managing the catering department, overseeing all internal and external catering for the account, Director, Catering, Restaurant, Retail
-
Senior Association Director of Grants and Contracts
21 hours ago
Washington, United States YMCA of the USA Full timeJob Description We are excited to announce an extraordinary opportunity as the Senior Association Director of Grants and Contractsto make a positive impact while contributing to the growth and success of the YMCA. We are seeking a highly skilled and experienced Senior Director of Grants and Contracts to join our team in this hybrid position . The...
-
Associate Director of Brand and Marketing
1 week ago
Washington DC, United States Planned Parenthood of Metropolitan Washington DC Full timeDescription: The Associate Director of Brand and Marketing is responsible for leading the Brand and Marketing team in developing, implementing, and executing strategic brand and marketing campaigns. This involves creating an integrated marketing strategy to attract and retain patients, enhance the brand across the DC metropolitan region, and work...
-
Senior Director, People and Culture
5 hours ago
Washington, United States NAFSA: Association of International Educators Full timeNAFSA: Association of International Educators Washington, DC Mar 06, 2024 Executive Human Resources Job Description Job Type Full-time Description The Senior Director, People and Culture, will develop and execute NAFSA's people and culture strategy, contributing to the development and achievement of medium- and long-term strategy, ensuring effective...
-
Washington, DC, United States BDO International Full timeJob Summary:The BDO National Tax Office (NTO) Advisory practice provides technical leadership and support to firm client service professionals and alliance firms on tax matters, new legislation and Treasury guidance, articles on key tax issues and working with marketing and Tax quality control to ensure high level of information that is disseminated...
-
Lead Housekeeper
3 days ago
Washington, United States Senior Lifestyle Full timeCompany Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This individual is responsible for assisting the Director of Housekeeping in coordinating and performing housekeeping services to...
-
Lead Housekeeper
3 weeks ago
Washington, United States Senior Lifestyle Full timeCompany DescriptionDo you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This individual is responsible for assisting the Director of Housekeeping in coordinating and performing housekeeping services to...
-
Associate Director of Brand Management
2 weeks ago
Washington, DC, United States Aza Full timeSmithsonian's National Zoo and Conservation Biology InstituteAssociate Director of Brand ManagementApplication Deadline: May 24, 2024Please note, this position will close once 100 applications are received, which may be sooner than the closing date.DUTIES AND RESPONSIBILITIESStrategic Brand Management/LeadershipDevelops and implements strategic plans and...
-
Washington DC, United States Alvarez and Marsal Full timeDescription PEPI - CFO Services Senior Director (Financial Reporting Advisory)OVERVIEW:A&M CFO Services work with private equity held portfolio companies and provide our clients with solutions to preserve and generate value for their businesses. Our goal is to improve transparency by providing accounting and financial reporting advice to clients on a wide...