Senior Director of Program Management, Customer Experience

Found in: Jooble US O C2 - 2 weeks ago

Boston MA, United States Sonos Full time

Senior Director of Program Management, Customer Experience page is loaded **Senior Director of Program Management, Customer Experience**
**Senior Director of Program Management, Customer Experience**
locationsBoston, MA time typeFull time posted onPosted Today job requisition idR480 This is a position with flexibility to work remotely in the United States or EMEA. #LI-Remote
At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, youll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.
The [Senior]Director, Program Management, Customer Experience is responsible for making sure that the Sonos Program Management Office meets overall strategic pillars for Customer Experience organization. The right candidate will have experience leveraging VoC analytical insights to increase NPS, decreasing CES. If you love music, developing strategies, establishing teams and scaling business, wed like to talk to you
**What You'll Do**
? Drive a connected strategy, establish effective governance within CXO, and senior program leadership
? Develop data driven strategy capabilities of org, and execution of programs vision and goals roadmap
? Map out customer journey by persona for different customer segments (consumers, businesses, System Integrators, etc.)
? Own, lead, and architect cross functional processes and measurements
? Create a center of excellence in order to deliver a world class customer experience
? Establish and evolve frameworks and standards for change management that increase change adoption
? Identify business readiness working with cross functional stakeholders (GTM, HW Ops, Product, Engineering, UX)
? Influence growth via increasing Net Promoter Score (NPS) and decreasing Customer Effort.
? Implement PM framework for Governance & Compliance to achieve standardized workflows resulting in consistency and repeatability
? Build predictability into our forecasting model.
? Establish and drive Voice of the Customer (VoC) program to influence product roadmap and cross-functional priorities.
**What You'll Need**
? Experience establishing a project governance framework to ensure a structured and consistent approach to all initiatives.
? Experience establishing best practices for working quickly and flexibly. You will share these principles across the organization to help individual teams improve their own change management abilities.
? Knowledge and past experience in developing a playbook for tackling PMO initiatives, including necessary steps such as forming cross-functional working groups and clearly delineating roles and responsibilities.
? Experience creating templated project plans and documentation.
? Strong track record of developing individuals both within your chain of command and cross-functionally.
? See the bigger picture. Projects tied to strategic goals and are funded to create value that needs to be measured through the life of the program. You will drive any necessary changes, prioritization, and decisions to ensure the program is set to realize this value.
? Drive cross-functional collaboration. Understand the business and leverage strong communication, collaboration, and coordination skills to manage large-scale cross-functional efforts.
? Past experience in building and improving Program Management standard methodology.
Demonstrable ability to drive consistency, scalability, and repeatability for highly effective teams.
? 10+ years of experience in strategy and management or operations in a large, fast paced, multinational organization
? 5+ years hiring and developing managers/senior managers in an operations team or running a Program Management Office (PMO)
? 7+ years of proven track record of Program Management leading large
initiatives
? Extraordinary cross-functional collaborator; Inventive problem-solver who can lead and influence a variety of partners
? Must have the ability to prosper in a fast-paced, dynamic, demanding, and fluid environment and maintain a can-do demeanor.
? Understanding and experience with waterfall and agile methodologies
Sonos is a sound experience company. We connect millions of listeners all around the world to the content they want, where and how they want it. Since inventing multiroom wireless audio in 2005, we have continuously innovated the listening experience, designing hardware and software that celebrates sound, empowers our customers, and brings the home to life. Our team is made up of passionate players united by a culture of respect, transparency, collaboration, and ownership who want to inspire the world to listen better.
#J-18808-Ljbffr

  • Senior Director of Program Management, Customer Experience

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Sonos Full time

    Senior Director of Program Management, Customer Experience page is loaded **Senior Director of Program Management, Customer Experience****Senior Director of Program Management, Customer Experience** locationsBoston, MA time typeFull time posted onPosted Today job requisition idR480 This is a position with flexibility to work remotely in the United States or...

  • Director/Senior Director, Quality Management

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States The National Council of Young Men’s Christian Associations of the United States of America Full time

    Senior Aquatics Director, Burbank YMCA, Reading Massachusetts Under the direction of the Executive Director, the Senior Aquatics Director is responsible on a daily basis for creating a transformative Y Experience for our program participants, families, members and staff. The Senior Aquatics Director must be able to lead and manage people to execute an...

  • Director, Customer Experience Engineering

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Snowflake Inc. Full time

    **Director, Customer Experience Engineering** Location Boston, Massachusetts, USA Category Engineering REQ4840 JOB DESCRIPTION There is only one Data Cloud. Snowflakes founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didnt stop there. They engineered...

  • Director / Senior Director Training Management

    Found in: Jooble US O C2 - 1 week ago

    Boston, MA, United States Cybereason Inc. Full time

    Senior Director, Technical Customer Support - Americas** Cybereason Customer support is looking for a Senior Director, Technical Customer Support for the Americas region. If you are looking for an opportunity to contribute to building a first class customer technical support organisation and have a proven track record of success, this could be your match....

  • Sr Program Manager

    Found in: Talent US C2 - 1 week ago

    Boston, United States Chewy Full time

    JOB DESCRIPTION Our Opportunity: Join our team at Chewy as a Program Manager focused on enhancing the customer returns experience. As a Program Manager reporting directly to the Director of Refunds, Replacements, and Concessions (RRC), you will play a pivotal role in expanding and improving our customer-facing returns features. Expand customer-facing...

  • Senior Project Director

    Found in: Jooble US O C2 - 1 week ago

    Boston, MA, United States Hebrew Senior Life Full time

    Overview The Marcus Institute for Aging Research seeks a Senior Project Director to work in the Brain Stimulation and Home-Based Neuromodulation Program run by Dr. Alvaro Pascual-Leone and Dr. Bradley Manor. The mission of the program is to provide effective brain stimulation treatments to individuals with dementia within their home, to train clinicians in...

  • Director, Customer Experience Analytics

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States DraftKings Inc. Full time

    **Director, Customer Experience Analytics*** JR2583 * Full Time ** **What youll do as a Director, Customer Experience Analytics:***** Lead a team dedicated to driving the strategy for measuring and improving overall satisfaction and success metrics across all Customer journeys. * Develop the framework for analyzing and monitoring progress across our...

  • Director, Customer Experience Design and Operations

    Found in: Jooble US O C2 - 1 week ago

    Boston, MA, United States Saviance Technologies Full time

    Job Title: Director, Customer Experience Design and Operations Duration: 3-6 Months Contract to Hire Location: Remote About BigRio: BigRio is a remote technology consulting firm headquartered in Boston. We deliver a range of solutions including custom machine learning/AI integrations and data warehousing and processing solutions. Our comprehensive...

  • Director/Senior Director of Technology

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Duck Creek Technologies, Inc. Full time

    Senior Director, Delivery** ***Helping careers take flight. Our global team creates technology solutions that the insurance world has never seen - but really needs. With offices around the globe, our inclusive, innovative teams collaborate to continuously evolve our product offering that world class P&C Insurers build their core systems on Billing, Claims,...

  • Senior Director, Regulatory Project

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Peacefestival Full time

    Senior Director, Regulatory Project & Submission Management Opportunities for Senior Director, Regulatory Project & Submission Management in Boston, MA Remote positions only Search completed. Found 0 matching records. Opportunities for Senior Director, Regulatory Project & Submission Management in Boston, MA Remote positions only Search...

  • Associate Director/Director, Global Program Management

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Scorpion Therapeutics Full time

    Job Summary: We are looking for an experienced Associate Director/Director, Global Program Manager to join our growing team. This successful candidate will partner with team leaders to develop and execute strategies and operational plans to advance projects through Development. They will identify project risks, develop mitigation approaches, and manage...

  • Director of Teen Programs

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Roxbury Tenants of Harvard Full time

    Join Our Team: Director of Teen Programs About Us: At Roxbury Tenants of Harvard (RTH), we're not just about providing housing. We're about building a community. Founded in the early 1970s, RTH is deeply committed to advancing health equity, improving outcomes, and promoting the wellbeing of our residents, staff, and volunteers. We achieve this...

  • Senior Director, Events

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States United Way of Massachusetts Bay, Inc Full time

    ABOUT UNITED WAY: United Way of Massachusetts Bay exists to build more equitable communities, together. With over 85 years of local impact in eastern Massachusetts, we work with and for our communities to build economic prosperity, and enable everyone-across races and ethnicities-to share in the knowledge, wealth and resources available. We believe that...

  • Director/Senior Director

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Only Medics Full time

    Senior Director Clinical Development Job Type: Permanent Senior Director Clinical Development Neurology (MDD) Location: US, Fully Remote The organization have an extremely advanced and healthy portfolio with multiple assets across phases I-III and are seeking a Senior Director Clinical Development. This novel product pipeline of neurology-focused...

  • Associate Director/Director, Global Program Management

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Scorpion Therapeutics Full time

    Job Summary: We are looking for an experienced Associate Director/Director, Global Program Manager to join our growing team. This successful candidate will partner with team leaders to develop and execute strategies and operational plans to advance projects through Development. They will identify project risks, develop mitigation approaches, and manage...

  • Director, Customer Experience Engineering

    4 days ago

    Boston, United States Snowflake Computing Full time

    **Director, Customer Experience Engineering** Location Boston, Massachusetts, USA Category Engineering REQ4840 JOB DESCRIPTION There is only one Data Cloud. Snowflakes founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didnt stop there. They engineered...

  • Director, Customer Experience Engineering

    1 week ago

    Boston, United States Snowflake Computing Full time

    **Director, Customer Experience Engineering** Location Boston, Massachusetts, USA Category Engineering REQ4840 JOB DESCRIPTION There is only one Data Cloud. Snowflakes founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didnt stop there. They engineered...

  • Senior Director of Clinical Programs

    4 days ago

    Boston, United States Insight Global Full time

    Job Description With a team of direct reports including the Director of Clinical Partnerships, Clinical Director, Senior Clinical Supervisor and Recess Manager, plan, direct, oversee and manage the portfolio of services that exist within the structure of the organization which includes direct service clinical programs with youth and The Community Clinic....

  • Senior Director of Clinical Programs

    3 days ago

    Boston, United States Insight Global Full time

    Job Description With a team of direct reports including the Director of Clinical Partnerships, Clinical Director, Senior Clinical Supervisor and Recess Manager, plan, direct, oversee and manage the portfolio of services that exist within the structure of the organization which includes direct service clinical programs with youth and The Community Clinic....

  • Senior Director of Clinical Programs

    Found in: Appcast Linkedin GBL C2 - 6 days ago

    Boston, United States Insight Global Full time

    Job Description With a team of direct reports including the Director of Clinical Partnerships, Clinical Director, Senior Clinical Supervisor and Recess Manager, plan, direct, oversee and manage the portfolio of services that exist within the structure of the organization which includes direct service clinical programs with youth and The Community Clinic....