Director/Senior Director, Quality Management
3 weeks ago
Senior Aquatics Director, Burbank YMCA, Reading Massachusetts
Under the direction of the Executive Director, the Senior Aquatics Director is responsible on a daily basis for creating a transformative Y Experience for our program participants, families, members and staff. The Senior Aquatics Director must be able to lead and manage people to execute an exemplary customer service, high quality programs and clean, well maintained spaces. Innovation will also be a key area of growth for the Senior Aquatics Director through the learning and implementation of Design Thinking.
The Senior Aquatics Director must be a subject matter expert and innovator in the core programs of the Y including but not limited to: Lifeguarding; Parent & Child, Preschool, Youth, Private, and Adult Lessons; and Competitive and Pre-competitive Swim Programs that reflect community needs and maintain the YMCA’s high standards of quality, safety, and caring. The Senior Aquatics Director will work with the Chief Program Officer, assigned Senior Executive Director and peers to drive the association vision for aquatics through training, cohort collaboration, and aquatic leadership.
In accordance with the policies, by-laws and constitution of the YMCA of Greater Boston, the Senior Aquatics Director is the lead in driving the Y experience in the assigned aquatic departments. The Senior Aquatics Director will create a transformative Y Experience that builds loyal participants and families, energizes employees, engages partners, inspires donors and stimulates program growth and innovation across branches.
Schedule: Full Time
The Senior Aquatics Director will ensure success in the following areas of responsibility to support a strong Y Experience:
Performance Achievement – Ultimately accountable for the performance of their team. Directly responsible for hiring, coaching and managing all direct reports and ensuring compliance with association hiring practices for all positions within their organizational structure. Program Enrollment, Growth and Experience - Drives program enrollment and growth while ensuring a high-quality, safe and transformative Y Experience as demonstrated by program enrollment, reality checks, net-promoter scores, DPH compliance and other experience metrics.
Youth Development – Leads and coaches staff to ensure high quality programming through the implementation of the YMCA Swim Lesson program. Compliance – Ensures accountability and compliance with all YMCA safety standards and best practices, and regulatory health and safety requirements in the aquatics facilities and ensures active participation and attendance in monthly in-service for both safety and instruction. Provides regular certification training for staff at the assigned branch(es) and provides coordination and training support too other branches. Coordinates and documents in-service and certification training within cohort of branches.
Facility Management - Ensures that the aquatic environment is well maintained, safe and clean, following DPH guidelines and YMCA practices. Ensure program staff are conducting daily walk-throughs of facilities. Reports and follows up with staff to address any deficiencies and safety hazards.
Fiscal management – Assists with the development of an annual budget according to association instructions and ensures successful execution of the plan. Works to identify growth opportunities, forecasting on a monthly basis, and address financial deficiencies on a timely basis.
Collaboration – Collaboratively works with Senior Aquatics Directors and Chief Program Officer to ensure a positive experience for children, members and families participating in the programs through an aligned safety and instructional training and in-service experiences for the aquatic team members. Refines, updates and implements in-service training, reality checks and best practices for the assigned cohort of aquatic departments. Shares information and learning with Senior Executive Directors.
Financial development –Supports branch fundraising campaign, engages staff and families to meet quarterly and annual goals
Successful Strategic Plan metrics, Net-Promoter Scores and Objectives and Key Results (OKRs).
The Senior Aquatics Director will be a trainer in both Y Swim Lessons (YSL) and Y Lifeguarding (YLG)
Overall member, youth and family experience
The Senior Aquatics Director will align with association priorities and coordinate training, build in-service trainings and provide resources to aquatic directors in the designated region.
Timely action planning is in place for individual programs that have performance concerns.
Is visible to local community-based partners and the Y is seen as a catalyst for positive change.
Full-time staff have a development plan and are making progress toward goals.
Aquatics staff are achieving (at minimum) metric targets and producing meaningful qualitative results. This includes enrollment, net-promoter scores, Y safety standards, DPH compliance and other experience metrics.
A collaborative and strong working relationship between branch operations and Aquatics.
Bachelor’s degree from an accredited college or university.
Must have a demonstrated record of accomplishment in the areas of Aquatics, program growth, YMCA Safety standards, DPH compliance, fiscal management and staff development.
Proven track record in driving solid fiscal management.
Programs must be achieving key metrics and producing meaningful qualitative results including enrollment, net-promoter scores, DPH compliance and other experience metrics.
Must have a thorough understanding of the nature of the YMCA movement, volunteers and staff in the accomplishment of the YMCA goals, objectives and mission in the community.
At least two years’ experience in instruction and management of a wide variety of Aquatics programs and pool maintenance.
Experience supervising staff and developing pool schedules and class schedules, as well as good member relations and staff relation skills.
Must be aware of YMCA movement and trends in the aquatic field and must continue to enhance his/her knowledge of YMCA Aquatic Management and certifications.
While performing the duties of this job, the employee will be required to frequently interact with other staff and members.
Some weekend and evening work is expected, with the flexibility needed to be available if needed for early mornings, evenings, weekends, and holidays.
Travel will be necessary when attending trainings or meetings.
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