Service Business Development Rep

1 month ago

Fayetteville NC, United States Hendrick Automotive Group Full time

Primarily responsible for lead generation activities in support of the company’s sales and service goals. 
Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
Post scheduled appointments on appointment board in the Business Development Center.
Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Maintain and update customer changes in database.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a sales or service appointment.
Notify necessary departments to inform of appointments set. 
Participates in required training
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
o Bachelor Degree
Field of Study/Work Experience:
o Automotive
Desired Work Experience:
√ Education/Work Experience:
Previous customer service and/or business development experience. Computer Skills:
Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
Scheduled shifts may include evening hours, weekends, and holidays.
Duties are performed primarily in the Business Development Center. Work includes movement around dealership facilities. 
Verbal and Writing Ability:
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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