Remote Customer Success Manager

Found in: Jooble US O C2 - 2 weeks ago

San Francisco CA, United States unitQ Full time

We're a game-changing SaaS platform that empowers companies to take charge of product quality and drive growth. By using our platform to listen to user feedback from both public and private channels, unitQ's leading AI technology tells companies precisely what product quality fixes will have the highest impact. Insights from unitQ drive higher conversion rates, better customer satisfaction, and more efficient use of engineering resources.
As the Customer Success Manager, you'll be the main point of contact for our rapidly growing customer base, ensuring customers are delighted with the entire unitQ experience. We're looking for people with a high degree of customer empathy who can lead strategic customer conversations and drive processes for our onboarding and training programs. We're still a young team, so each member plays an integral role in building the foundation of our future customer success and support organization.
Lead new customer onboardings working in close conjunction with Sales and Operations teams
Drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
Proactively engage customers through regular touchpoints to deliver insights and help customers operationalize unitQ's data across their teams
Deeply understand customers' perception of ROI and actively communicate ROI of the unitQ platform
Document and systematically track all activities for accounts and deliver feedback from customers to relevant internal teams
Track indicators of customer churn and drive contract renewals and upsell opportunities


High-energy and passionate about making customers successful and helping them exceed their business goals
Program or project management experience ideally focused on onboarding or customer processes
Will work in our Burlingame, CA office on Mondays, Wednesdays and Thursdays unless at in-person customer meetings

Flexible/unlimited Vacation Policy
~ Medical coverage through BlueShield and Kaiser
~ Dental and Vision coverage through Beam
~50/month internet/cell phone/equipment reimbursement
~ Generous leave policies
~ Thrive Market - company-paid membership and $50/month stipend (for remote US employees only)
~ Continuing education reimbursement
~ Stock Options
~ Snacks and dog friendly office environment


At unitQ, we believe that a diverse and inclusive team is key to building a great product. Based in Burlingame, California, unitQ was founded by experienced entrepreneurs with the mission to help companies harness their customer feedback to monitor product quality. The small but growing team includes the co-founders of Skout, as well as former VMware engineers and designers. With their backgrounds in consumer software and experience in operating large-scale product deployments, they've designed unitQ Monitor to help companies stay on top of global trending product issues, improve their product experience, and align their organizations.
#

  • Customer Success Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Token Transit Full time

    Full Time] Customer Success Manager at Token Transit (United States) | BEAMSTART Jobs Customer Success Manager Full Time Remote Work Stock Options Token Transit lets people buy transit passes using their phones for over 160 transit agencies across North America. We sign contracts with public transportation agencies to provide an app, Token...

  • Customer Success Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Luminai Full time

    Full Time] Customer Success Manager at Luminai (United States) | BEAMSTART Jobs Customer Success Manager Full Time Remote Work Stock Options Luminai’s customer success team  supports our customers as they transition from sales prospects to active users of our product. Our Customer Success team will focus on building close, long-term customer...

  • Customer Success Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Wiliot Full time

    Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary...

  • Customer Success Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Token Transit Full time

    [Full Time] Customer Success Manager at Token Transit (United States) | BEAMSTART Jobs Customer Success Manager Token Transit United States Date Posted 26 Jul, 2022 Work Location San Francisco, United States Salary Offered $160000 yearly Job Type Full Time Experience Required 3+ years Remote Work No Stock Options Yes Vacancies 1...

  • SPICY.hr: Customer Success Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Philpar Full time

    SPICY.hr: Customer Success Manager (100% Remote Worldwide) SpicyHR is an HR platform that allows companies to make their hiring process efficient. We are backed by Pioneer (Marc Andreessen and Stripe). We are looking for a dedicated and dynamic Customer Success Manager to join our growing team. This role offers the opportunity to build and maintain...

  • Customer Success Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Windfall Full time

    As a Customer Success Manager on the Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle - from onboarding to expansion. Your role will also be...

  • Customer Success Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Cable Tech, INC. Full time

    Job Description Job Description About Cable Our mission We’re building Cable because we’re passionate about reducing financial crime. Financial crime comes with devastating consequences – from the horrific human cost to the downstream impact on government, businesses and communities – but despite increased regulations and efforts, we are still...

  • SPICY.hr: Customer Success Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Philpar Full time

    SPICY.hr: Customer Success Manager (100% Remote - USA ONLY) SpicyHR is an HR platform that allows companies to make their hiring process efficient. We are backed by Pioneer (Marc Andreessen and Stripe). We are looking for a dedicated and dynamic Customer Success Manager to join our growing team. This role offers the opportunity to build and maintain...

  • Customer Success Manager

    Found in: beBee S US - 1 week ago

    San Francisco, United States Ditto Full time

    Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto. ‍ Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering. We're backed by...

  • Customer Success Manager

    Found in: beBee jobs US - 1 week ago

    San Francisco, California, United States Ditto Full time

    Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups) currently use Ditto.‍Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering.We're backed by...

  • Customer Success Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Helicone, Inc. Full time

    Job Title: Customer Success Manager (AI Solutions) Location: Remote / San Francisco, CA, USA About Helicone: At Helicone, we are pioneers in AI observability, offering an open-source platform that empowers developers with tools for Language Learning Models (LLMs). Our platform is designed for ease of use, featuring interfaces for OpenAI requests,...

  • Customer Success Manager, US REMOTE

    Found in: beBee S US - 2 weeks ago

    San Francisco, United States Samsung SDS America Full time

    Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-facing skills to join our Solution Sales Team. In this role, you will be responsible for ensuring the successful adoption, retention, and satisfaction of our enterprise customers.As a Customer Success Manager, you will build strong...

  • Customer Success Manager San Francisco

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Dittowords Full time

    Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering. We're backed by incredible investors...

  • Customer Success Manager, US REMOTE

    Found in: beBee jobs US - 2 weeks ago

    San Francisco, California, United States Samsung SDS America Full time

    Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-facing skills to join our Solution Sales Team. In this role, you will be responsible for ensuring the successful adoption, retention, and satisfaction of our enterprise customers.As a Customer Success Manager, you will build strong...

  • Customer Success Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Helicone, Inc. Full time

    Job Title: Customer Success Manager (AI Solutions) Location: Remote / San Francisco, CA, USA About Helicone: At Helicone, we are pioneers in AI observability, offering an open-source platform that empowers developers with tools for Language Learning Models (LLMs). Our platform is designed for ease of use, featuring interfaces for OpenAI requests, effective...

  • Strategic Customer Success Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States OpenAI Full time

    About The Team Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an opportunity to...

  • Customer Success Manager San Francisco

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Dittowords Full time

    Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto. Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering. We're backed...

  • Customer Success Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Hack VC Full time

    - You will develop customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. - Understand the motivation, business drivers, strategic goals, and desired business outcomes for your portfolio of enterprise...

  • Customer Success Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Kuraray America, Inc. Full time

    About Us We are a fast-growing SaaS startup, specializing in business text messaging. Our mission is to empower businesses to engage with their customers over messaging. With a founding team that achieved a successful startup exit to Salesforce and strong backing from leading investors, we have established financial stability and the freedom to shape...

  • VP of Customer Success

    Found in: Jooble US O C2 - 1 week ago

    San Francisco, CA, United States Innovaccer Inc. Full time

    Position : Regional Vice President, Customer Success (multiple openings) Job Location: InnovAccer, Inc.101 Mission Street, Suite 1950, San Francisco, CA 94105 (& travel to unanticipated client sites in U.S. & allows for telecommuting) Job Duties: With a moderate amount of independence, the Regional Vice President, Customer Success will be...