Junior Client Services Project Manager

Found in: Jooble US O C2 - 2 weeks ago


Flower Mound TX, United States Quad Full time

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. The primary role of the Junior Client Services Project Manager is to successfully manage individual Client relationships and projects on behalf of the Client and Quad. 
This position is on-site in office in Dallas / DFW area.
Develop and manage project timelines and task lists
Understand and manage the execution of tasks to achieve Client’s marketing goals 
Manage complex projects simultaneously
Attend regular planning meetings and provide detailed written confirmation/report 
Work effectively to manage work across internal business units
Build and maintain client relationships with low-and-mid level management. 
Suggest opportunities to the Account Manager to educate the client on Quad's services - directly or through the Client Services team. 
Ensure client is satisfied with performance of our Client Services Team and level of service. 
Keep management informed regularly of events/issues that could impact client relationship.
Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client’s services. Escalate to management if necessary.
Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.
Bachelor’s degree in Advertising, Communication, Marketing or related field required. 
Minimum 3-5 years of project management experience including: retail marketing, corporate marketing department and advertising agency.
Strong background with project management concepts, methodologies and tools
Ability to inform staff on project objectives.
Understanding of marketing strategy, creative, photography/videography, print production, media and digital. 
Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.
Ability to understand and communicate issues verbally and in writing to clients, associates and management. 
Ability to relate to and develop relationships with Client’s low-and-mid level management.
Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.
Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
Travel as required, temporary assignments (out-of-town).
Basic understanding of remote conductivity to communicate with Quad headquarters. 
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.



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