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Help Desk Support Representative
2 months ago
*Description:* The Help Desk Representative will be located in Ann Arbor, MI, providing effective, live, Level 1 support for our client's In-Store Operators. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) for a multitude of retail stores across the world. They will follow up with customers to ensure calls are resolved and closed promptly. This team handles the "Tech 911" call for all domestic and international issues for retail stores. They are a 24/7 call center that utilizes the chat/email/call in functions. They support the clients, printers, digital signage and basic network troubleshooting as well as multiple other areas of the business that keep the company up and running efficiently. Other aspects and perks of the role include providing support to co-workers to ensure effective sharing of best practices (wearing both a teachers and students hat at all times). Increase knowledge through continuing our client's education classes.
- This candidate must be local to Ann Arbor, MI.*
- Skills:*
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)