Help Desk Associate

2 weeks ago

Ann Arbor, Michigan, United States Michigan Municipal League Full time
About the Role

We are seeking a highly skilled and motivated Help Desk Associate to join our IT/Operations team at the Michigan Municipal League. As a key member of our team, you will be responsible for providing timely and effective technical support to our staff, ensuring that our technology infrastructure runs smoothly and efficiently.

Key Responsibilities
  • Provide first-level technical support to League staff, troubleshooting and resolving issues related to hardware, software, and network connectivity.
  • Diagnose and troubleshoot technical issues, including personal computers, laptops, software applications, printers, and audio-visual devices.
  • Monitor and assist with IT asset inventory, including hardware and software licensing.
  • Assist the IT team with system upgrades, deployments, and other projects as needed.
  • Provide basic training to end-users on systems use.
  • Ensure proper documentation and recordkeeping of all support activities and resolutions.
Requirements
  • A high school diploma or equivalent is required. Additional education and/or technical training is preferred.
  • Prior experience performing similar work, completed either through professional roles, technical training, or demonstrated personal IT support for friends and family is required.
  • Previous experience in an IT support role is preferred.
  • Knowledge of computer installations, troubleshooting, repair, and maintenance of technology-based systems and programs.
  • Excellent customer service and interpersonal communication skills are required, including strong written and verbal communication skills.
  • Strong organizational skills and close attention to detail is a must.
  • Strong problem-solving skills with the ability to think analytically.
  • Ability to manage multiple tasks and priorities with a high sense of urgency to meet deadlines.
  • Ability to work and communicate effectively with different personalities and individuals at all levels.
  • Ability to live and work in Michigan to support the state the League represents.
About Us

The Michigan Municipal League is a non-profit association and member organization of 500+ cities, villages, and urban townships dedicated to making Michigan's communities better by thoughtfully innovating programs, energetically connecting ideas and people, actively serving members with resources and services, and passionately inspiring positive change for Michigan's communities.

We are an equal opportunity employer that cares deeply about diversity, equity, and inclusion and is committed to creating a welcoming workplace for all.

We celebrate differences and work to create systems and practices that ensure inclusivity and equity while rejecting and dismantling those that propagate discord and division.

What We Offer

We offer a stable, energetic, and fun atmosphere to support your work and career growth. We've received awards for our people-first culture.

We offer a flexible work environment, including remote work options and a generous approach to paid time off. We also offer a competitive benefits package, including platinum-level health insurance plans, retirement savings plans with a generous employer match, and a variety of other benefit offerings.

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