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Lead Director Project Management

2 months ago

Boston MA, United States Fidelity Investments Full time

Fidelity’s Financial Intelligence Unit (FIU) is seeking a motivated Squad Leader/Product Owner with a passion for building business critical Fraud Prevention capability, using a range of data science, machine learning, software and data management technologies and tools. FIU strives to protect Fidelity businesses, clients, customers, and reputation by providing fraud management services, optimally balancing risk and customer experience. The Fraud Prevention organization within FIU deploys advanced AI/ML products inline in customer journeys to combat fraud for enterprise-wide financial products and services, working closely with business unit partners, vendors, fraud detection, investigation, surveillance and technology teams.

Fraud prevention squad leader will lead the development of Customer Fraud Risk (CFR) prevention products through tight collaboration with Fraud Detection team, surveillance and investigation analysts team leaders, learning of evolving fraud patterns for consideration in product enhancements, and aligning on product designs and roadmaps. Defining and maintaining product backlog, prioritizing items based on fraud prevention, customer experience and operational efficiency needs, and collaborating with stakeholders to capture requirements.
Setting strategic direction for AI/ML workstreams around data identification, collection and qualification activities. Providing clarity on user stories and features to the data science and engineering team.
Working in an agile environment refine priorities and outline expectations. Producing product performance metrics and using them to identify improvement opportunities. Building daily/weekly/monthly reports.
Understanding of fraud landscape, business use cases, money movement, payments and account maintenance customer experiences and brokerage platforms capabilities.
Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
Experience driving end-to-end delivery of AI/ML, data driven intelligence solutions.
Background in launching products or services in partnership with engineering teams in iterative manner.
Bachelor’s degree and 5+ years of product development experience.
Hands on experience with Python, SQL, Excel and BI analytics tools.

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. We welcome those with experience in jobs such as Home Buyer s Consultant, Controller, and Field Client Relationship Manager and others in the Accounting and Finance to apply.