Reimbursement Specialist/Collections Specialist

4 weeks ago

Menomonee Falls WI, United States Ascension Wisconsin Hospital Full time

SHIFT: DAYS (7a-7p) 
JOB TYPE: Full-time
FACILITY TYPE: 16 bed Small-Format Hospital (8 ER, 8 Inpatient)
*Must be willing to float to all 3 facilities on an as needed basis*
Emerus is the nation’s first and largest operator of small-format hospitals, also known as community or neighborhood hospitals. Emerus’ leading national health system partners include Allegheny Health Network, Ascension, Baptist Health System, Baylor, Scott & White Health, Dignity Health St. From the moment a patient walks through the door, a team of exceptional medical professionals takes charge, treating patients with speed, compassion and expertise. The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
Scan all registration and clinical documentation into the system and maintain all medical records
Respond to medical record requests from patients, physicians and hospitals
Maintain cash drawer according to policies
Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
Notify appropriate contact of any malfunctioning equipment or maintenance needs
Attend staff meetings or other company sponsored or mandated meetings as required
Assist medical staff as needed
1 year of patient registration and insurance verification experience in a health care setting, required; Emergency Department registration experience, strongly preferred
Basic understanding of medical terminology
Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
Position requires fluency in English;

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