Client/Customer Support Rep
3 weeks ago
In our line of work, customer service means so much more as we are the voice of reassurance on the other line. While our call center never closes and CSR's work rotating days including holidays and weekends, you'll maintain a steady work schedule.
Rapid's presence in the industry is growing as we continue to shape and define what alarm monitoring means. Using the most modern technology in our monitoring call center, our team protects life and property in countless communities by responding to alarm activations, immediately contacting customers and providing necessary assistance; including confirming a false alarm and dispatching first responders in the case of a true emergency. As an essential member of our team, you will also provide excellent customer service over the phone to ensure the appropriate resolution of any questions or concerns regarding customers' alarm systems.
We pride ourselves in our training and provide fully paid, extensive 4-week instruction in our state-of-the-art classroom training environment.
Full-Time
Part-Time
Start your 4-week training on:
~ Salary Range : $20 HOURLY + 2ND SHIFT, 3RD SHIFT, WEEKEND & SPANISH PAY RATE DIFFERENTIALS
Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours. 50/hr.
00/hr.
Hours worked on Saturday & Sunday between midnight and 11:59pm, +$1.00/hr.
Spanish Bilingual pay rate increase +$1.00/hr.
COVID-19 Requirements
~ Must be fully vaccinated for COVID-19
Successfully complete all required training and follow company protocols and procedures
Process inbound/outbound calls from customers and authority agencies in a call center setting
Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
Proficient computer, written, and verbal skills. Annual salary increases, shift differentials, and performance bonuses
Medical, Dental, Vision, and 401k
Additional compensation for bilingual in Spanish
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Whether it's a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. For more information, view our website at Rapid Response is an Equal Opportunity Employer.
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