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Field Service Representative

3 months ago

Denver CO, United States Aristocrat Gaming Full time

We're pioneers in our field and relentless in our pursuit of excellence. Aristocrat is an ideas company at heart, which means innovation is embedded into every aspect of our business. Whether we're designing sleek new cabinets, premium game content or award-winning systems, we apply fresh thinking and creativity to deliver the world's greatest gaming experience, every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity.
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. We are seeking a passionate, customer-focused Field Service Technician to join our energetic team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will be an immediate value add to the organization by ensuring the seamless operation of our customers gaming facilities by providing timely and efficient technical support.

This is an entry level position. You will complete a robust, hands on, and virtual training program throughout your first 6 months.

Perform routine maintenance on gaming machines.
Complete Pre-Site Surveys, follow schedule and perform service activities assigned.
Maintain inventory accuracy and follow parts inventory process.
Review pre-install documents to determine which parts will be needed to complete the installation.
Gather and report accurately on service activities by utilizing field service management reporting tools.
High school diploma, GED, or equivalent work experience.
Upon hire, Aristocrat will assist with application, payment, and renewal).
Willing to do daily travel in assigned territory. Regional and national travel may be up to 30%.
Self-starter, flexible, adaptable, highly organized, and proactive.
Able to remain calm in a fast-paced work environment, manage multiple priorities/projects and meet deadlines.
Experience as a slot technician, field service of technical products or other diagnostic work.
Experience working in the field, being on call, and traveling for work.
Able to push up to 500 pounds with the assistance of moving equipment.
Able to operate a box truck safely and efficiently.
Travel with little or no notice and for potentially extended periods.
Work flexible shifts as needed (nights, weekends, holidays).

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Hourly