Client Service Representative

1 week ago


Chicago, United States Marquee Event Group Full time

Find A Location Please enter a street, city, or ZIP code. ** Client Service Representative - Chicago - Chicago**

**Job Description**

Client Services Representative (CSR)

Marquee Event Rentals is the premier Event Planning Company. Marquee combines great people and products to provide our customers with more event expertise and the deepest inventory in the industry. Our passionate team of experts are 100% committed to ensure client satisfaction every day, every event.

Position Summary:

A critical arm of the Marquee Sales Organization, the Client Service Representative will work on a team tasked with the qualification of leads, development of quotes, outbound marketing calls and accurate capture of key customer data. In a high volume environment, the ability to multi task and prioritize projects is crucial to success. CSRs must ensure attention to detail is prioritized. Reporting to the Director; Client Services, CSRs are responsible for approximately 50% of Marquee Event Rentals order volume.

Position Responsibilities:

This list is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

CSRs will be primarily responsible transactional clients and orders and would receive training and scripted guidance for the outlined responsibilities:

Field incoming calls/emails including:

- General inquiries to be assisted or directed to appropriate department, location, or salesperson at Marquee

- New customer requests (those not assigned to a rep, or with an pre-existing order in the system)

- Existing Client Services account requests (transactional clients who do not require a dedicated Account Executive)

- Existing account inquiries to be directed to assigned Account Executive

Field web leads and either close businesses or elevate to Director of Client Services

Manage after-hours phone and email leads

Elevate and direct leads that require more attention or relationship building

Ensure accurate information is recorded in CRM

Work with the local teams at each location to schedule showroom visits or sample viewings

Follow appropriate process for bid/order review in each local market

Utilize all available systems to properly communicate important order details or special circumstances to local operations

Complete periodic inventory of accounts and work with the Client Service Director to transition any accounts that need further development

**Job ID**

CSRCHI01172022

**Dept**

Sales

**Recruiter Contact**

Amanda Johnson

**Recruiter Email**

Careers@marqueerents.com



  • Chicago, United States Kaizen Management Full time

    Junior Client Service Representative - General Summary: In response to the continued growth of their business, Kaizen Management Chicago is looking for a Junior Client Service Representative to serve the Chicagoland area. The successful candidate will be assigned an external existing customer and new customer base that our clientele provides for us. Entry...


  • Chicago, United States Interactive Brokers LLC Full time

    Interactive Brokers is looking for individuals with a financial services industry background and professional demeanor suitable for interaction with an experienced and active clientele. The ideal candidate will have strong math and technical aptitude Client Service, Representative, Client, Trader, Customer Service, Retail


  • Chicago, United States GoodVets Full time

    GoodVetsis a community of animal hospitals co-owned with veterinarians. Sitting at the intersection of quality-first and people-first,GoodVetsprovides an environment of mentorship for all our employees while also providing the high quality of care and hospitality that today’s pet parents demand. At GoodVets, we seek to find professionals passionate about...


  • Chicago, United States Canon Full time

    About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwave Client Service, Representative, Solutions, Service, Manufacturing, Retail


  • Chicago, United States Kaizen Management Chicago Full time

    Job DescriptionJob DescriptionKaizen Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us...

  • Client Representative

    Found in: beBee jobs US - 2 weeks ago


    Chicago, Illinois, United States Green Recruitment Company Full time

    ​Client RepresentativeLocation: Chicago, Illinois, USAIndustry: Solar PV & Energy StorageRole Type: ContractHourly Rate: $80Recruitment Agent: The Green Recruitment CompanyOverviewThe Green Recruitment Company is currently seeking a Client Representative to oversee and manage client relationships in Solar PV and Energy Storage projects. Based in Chicago,...


  • Chicago, United States Morningstar Full time

    About the Role The Senior Client Support Representative (CSR) will work as part of our dynamic global support team to provide "smart, fast, and nice" end-user support on-demand via phone, email, or chat tools. CSRs are considered the first line of support for our products, and engage with end-users across various customer segments, including individuals,...


  • Chicago, United States KLM Careers Full time

    Job DescriptionJob DescriptionSr. Client Account RepresentativeChicago, IL - RemoteThis is a 12 Month Contract - NO C2C. Must be a US Citizen or Green Card holder.This role can sit remote anywhere in the United States!Job SummaryMarsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts manage every facet of...

  • Director, Client Services

    Found in: beBee jobs US - 1 week ago


    Chicago, Illinois, United States Center for Research in Security Prices (CRSP) Full time

    GENERAL SUMMARY: The Client Services Director's primary responsibility is to facilitate effective bi-directional communication and the transfer of information and knowledge between CRSP and external parties and within CRSP for the purpose of improving and maintaining high subscriber satisfaction and retention and for providing input on new products. This is...


  • Chicago, United States Orange Elephant Roofing Full time

    Job DescriptionJob DescriptionSalary: $46,800.00 + CommissionWE WANT YOU! Orange Elephant is seeking self motivated people looking to break through in the sales industry! We are looking for potential Sales Representatives who show positive energy and amazing customer service. You - as a rock star roofing sales representative will be the primary resource for...


  • Chicago, United States CRSP Full time

    GENERAL SUMMARY: The Client Services Director's primary responsibility is to facilitate effective bi-directional communication and the transfer of information and knowledge between CRSP and external parties and within CRSP for the purpose of improving and maintaining high subscriber satisfaction and retention and for providing input on new products. This is...

  • Client Services Manager

    Found in: Talent US C2 - 2 days ago


    Chicago, United States Pinkerton Full time

    Job Summary: The Client Services Manager supports the client's experience and relationship with Pinkerton within their assigned geographical region. The manager will provide optimal client experiences, business acumen, quality control excellence, and administrative oversight. This position will have a hybrid work schedule (remote/client locations) from...

  • CLIENT SUCCESS REPRESENTATIVE

    Found in: Careerbuilder One Red US C2 - 1 day ago


    Chicago, IL 60602, USA, United States Enfusion Full time

    The Team:The Client Success Team provides frontline support to Enfusion clients while overseeing platform experience, client health, and aiding in strategic vision. The team is spread amongst three verticals - Senior Account Manager, Account Manager, and Client Success Representative.The Role:The Client Success Representative (CSR) will act as the first...

  • Sr. Client Account Representative

    Found in: Resume Library US A2 - 1 week ago


    Chicago, Illinois, United States KLM Careers Full time

    Sr. Client Account Representative Chicago, IL - Remote This is a 12 Month Contract - NO C2C. Must be a US Citizen or Green Card holder. This role can sit remote anywhere in the United States! Job Summary Marsh is a global leader in insurance broking and risk management. In more than...


  • Chicago, United States Green Recruitment Company Full time

    ​Client RepresentativeLocation: Chicago, Illinois, USAIndustry: Solar PV & Energy StorageRole Type: ContractHourly Rate: $80Recruitment Agent: The Green Recruitment CompanyOverviewThe Green Recruitment Company is currently seeking a Client Representative to oversee and manage client relationships in Solar PV and Energy Storage projects. Based in...

  • Route Service Representative

    Found in: Appcast US C2 - 3 days ago


    Chicago, United States Morgan Services, Inc. Full time

    ROUTE SERVICE REPRESENTATIVE Self-Motivated, Hardworking ROUTE SERVICE REPRESENTATIVE needed to assist in the growing demand for an industry leading service company Morgan Services, located at 4301 S. Morgan, in Chicago, Illinois, seeks full time Members


  • Chicago, United States AccentCare Full time

    Overview Why You'll Love Being a Client Service Liaison at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Liaison job When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to...


  • Chicago, United States JPMorgan Chase & Co. Full time

    Lead your assigned book of clients autonomously by delivering solutions and upholding JP Morgan Chase standards and operating principles Develop long term client relationships Proactively work to determine service improvements and solicit client inpu Client Service, Associate, Service, Project Management, Client Relations, Retail, Banking


  • Chicago, United States Crawford Thomas Recruiting Full time

    Client Services Manager - Smart Home Automation We are seeking a highly skilled and dynamic Client Services Manager to join our innovative smart home automation company. As a Client Services Manager, you will play a pivotal role in ensuring exceptional customer satisfaction by overseeing and enhancing our client services operations. Your expertise in smart...


  • Chicago, United States N&A Enterprises and Solutions Full time

    A client relations Represenative is responsible for managing and maintaining relationships with clients, ensuring their satisfaction with products or services, and addressing any concerns or issues that may arise. They may also be responsible for generating new business by identifying opportunities to upsell or cross-sell products or services to existing...