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Senior Analyst, Training Delivery

2 months ago

Chicago IL, United States Boston Consulting Group Careers Full time

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We’re a diverse team of more than 3,000 tech experts united by a drive to make a difference. Leveraging BCG’s global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. The Solution Analyst on the BCG X Retail Catalyst team will play a critical role in delivering, implementing, and supporting BCG's client-facing retail software solutions. He or she will independently build retail data models, and deliver superior value and sustained impact, accelerating clients’ speed to insights. The work also includes running client deployments, including tool configuration, development, and deployment support as a data analytics expert working in continuous collaboration with BCG practice areas, clients, and consulting teams. Finally, this role will shape our strategic delivery and product approach together with senior business leaders in our Retail sector and our BCG X unit.
Key activities will include gathering requirements from internal and external clients, advising them on the app's best practice usage, and recommending improvements to optimize the business value delivered by the application.
The Solution Analyst will also coordinate the sourcing and preparation of data, manage client infosec processes, oversee deployment by setting up and configuring the application according to the requirements, and train the client's end users. The role will interact directly with both BCG case team members and clients and must understand and be able to navigate the clients' data and requirements.
He or she should be able to quickly learn and deliver on the data (science) logic used for our Retail Catalyst offer, understand the retail industry / client context, and learn analytical approaches used to turn data into business insights. The ideal candidate should be an excellent data engineer, and at the same time posess above average communication and coordination skills.
*Owning client delivery, driving adoption, ensuring our clients realize value from our solutions
* Acting as the main point of contact throughout the delivery program
* Working together with BCG teams and retailer clients to understand data and business processes, business requirements, and data structure / challenges
* Troubleshooting, system configurations, service issues
* Building, owning, and driving the overall implementation plan together with client counterparts, including setting and managing client expectations
* Understanding the client's data situation and developing a blueprint for future state data management
* Performing analysis of client data to determine parameter requirements for app setup, including ETL and processing of data, as needed
* Working closely with Data Engineering, DevOps, and Product teams to implement client requirements

Technical Delivery, ETL Implementation, Training, and Support

* Leading and overseeing complex deployments of platforms and software; configuring apps to client's needs
* Guiding BCG case teams, client business users, and IT team to enable them to roll out, operate, monitor, and maintain the application
* Collaborating with BCG X Delivery Retail Catalyst technical teams, application software vendors, and other resources to diagnose and resolve the application's technical and/or non-technical problems, bugs, performance, and other issues
* Collaborating with peers to construct appropriate training and support plans for the continuation of the customer’s users and deliverables after the implementation goes into production
* Developing application user guides and other application-related materials
* Documenting, tracking, and monitoring application's bugs, problems, and issues to ensure timely resolution
* Performing quality control tests and keeping logs of problems, issues, changes, and future enhancements
* Tracking project progress against agreed KPIs and any contractual obligations
* Deep expertise in all things data and analytics: Data sourcing, wrangling, troubleshooting,
Experience in deploying data / software (B2B) applications, end-user support, or related activities
* Ideally experience in brick-and-mortar and e-commerce retail organizations (e.g. merchandising,
Degree with strong academic achievements in business management, engineering, mathematics, or similar
* Knowledge in the following fields, technologies, and tools:
* Strong skills in interpreting / engineering data and generating business insights from data using SQL

* Proficiency in data transformation and management tools such as Alteryx, DataIKU, etc.
* Must be proficient in handling complex datasets and Excel dashboards (pivot tables, writing formulas, managing data sets, etc.)
* Advanced knowledge of Data visualization tools and techniques using Tableau and PowerBI etc.
* Working knowledge of Python
* MS Excel
* Flexibility and openness to ask for help when needed

Fluent written and spoken English
* Flexible, self-motivated, proactive out-of-the-box, and critical thinker


Work management, organization, and planning

* Ability to respect all BCG and client information as personal and confidential

The ideal candidate must understand that client demands aren't always between 9-5 pm and be available/flexible where necessary
* Experience working successfully within a complex matrix-structured organization

* You will be working with clients, the BCG X Retail Catalyst delivery team peers and managers,
product managers, BCG case teams, Retail clients, practice area stakeholders, and BCG leadership


In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
* Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
* Dental coverage, including up to $5,000 in orthodontia benefits
* Reimbursement for gym memberships and other fitness activities
* Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
* Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
* Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

S. APPLICANTS: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

#All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.