Head of Delivery North America

Found in: Jooble US O C2 - 2 weeks ago

Boston MA, United States Shift Technology Full time
Job Description

Job Description

The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make better decisions. Our products help insurers improve operational efficiency, reduce costs, and deliver superior customer experiences to their policyholders. Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you We come from more than 50 different countries and cultures and together we are creating the future of insurance.

As the Head of Delivery North America, you will play a pivotal role in ensuring Shift Technology's success in the USA and Canada. You will lead the team or highly skilled project managers responsible for the delivery of our solutions to our clients, overseeing the end-to-end delivery process, from project inception to completion, ensuring that all client requirements are met with the highest level of quality and efficiency. You will report into our Global Head of Delivery.

What You'll Do...

  • Manage the entire delivery lifecycle of our portfolio of projects in the US and Canada including participating in pre-sales as well as project inception, planning , execution, monitoring, and closure.
  • Develop, coach and empower a highly skilled team of project managers with a focus on operational excellence, personal accountability, resilience, #MakeItHappen attitude, and spirit of collaboration
  • Coordinate and collaborate with leaders from across Shift to align strategy, priorities, resources and execution across the Americas portfolio (internal partners include Data Science, Customer Success, Sales and Solutions Consulting, Product, Engineering, Legal)
  • Develop and maintain strong relationships with key client stakeholders, understanding their business context and needs, and providing regular updates on project progress, addressing any concerns or issues, ensuring overall client satisfaction
  • Proactively identify risks and issues that may impact project delivery and work with internal teams to mitigate them effectively.
  • Drive continuous improvement initiatives to enhance delivery processes and methodologies

What You Bring...

  • Proven experience (12+ years) in delivery management role within the Enterprise SaaS industry
  • 12+ years experience in Project Management, with at least 6+ years of experience leading and motivating a high performing team in the Enterprise Software/SaaS Industry
  • Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams at all levels.
  • Exceptional problem-solving and decision-making abilities, with a track record of successfully resolving complex issues in a timely manner.
  • Highly organized and detail-oriented, with the ability to manage multiple complex, high visibility projects simultaneously while meeting deadlines.
  • Strategic mindset balanced with day-to-day operational excellence.
  • Relevant certifications in project management (e.g., CAPM, PMP, PRINCE2) are a plus.
  • Insurance industry or Insurance software industry experience is a a plus.

Recruitment Process

  • Talent Acquisition interview
  • Advisor interview - Chris S.
  • Hiring Manager/Global Head of Delivery interview
  • Head of Global Markets interview
  • CEO interview

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we'd like to highlight:

  • Flexible remote and hybrid working options
  • Competitive Salary and a variable component tied to personal and company performance
  • Company equity
  • Focus Fridays, a half-day each month to focus on learning and personal growth
  • Generous PTO and paid holidays
  • Mental health benefits
  • 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.

At Shift we strive to be a diverse and inclusive workforce. We hire and trust people without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift -technology.com and we will work with you to meet your accessibility needs.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.

#J-18808-Ljbffr

  • Associate Medical Director, North America

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Rhythm Pharmaceuticals, Inc Full time

    Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the care of people living with rare melanocortin-4 receptor (MC4R) pathway diseases. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. As Associate Medical Director in North America...

  • Associate Medical Director, North America

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Rhythm Pharmaceuticals, Inc Full time

    Company Overview Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the care of people living with rare melanocortin-4 receptor (MC4R) pathway diseases. Working at Rhythm means that you are part of a team that’s passionate about transforming the lives of people living with hyperphagia (pathological, insatiable...

  • Associate Medical Director, North America

    1 week ago

    Boston, United States Rhythm Pharmaceuticals Full time

    Company OverviewRhythm is a global, commercial-stage biopharmaceutical company committed to transforming the care of people living with rare melanocortin-4 receptor (MC4R) pathway diseases. Working at Rhythm means that you are part of a team that's passionate about transforming the lives of people living with hyperphagia (pathological, insatiable hunger) and...

  • Senior Manager, North America Medical

    2 weeks ago

    Boston, United States Rhythm Pharmaceuticals Full time

    Job DescriptionJob DescriptionCompany OverviewRhythm is a global, commercial-stage biopharmaceutical company committed to transforming the care of people living with rare melanocortin-4 receptor (MC4R) pathway diseases. Working at Rhythm means that you are part of a team that’s passionate about transforming the lives of people living with hyperphagia...

  • Associate Medical Director, North America

    3 days ago

    Boston, United States Rhythm Pharmaceuticals Full time

    Company Overview Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the care of people living with rare melanocortin-4 receptor (MC4R) pathway diseases. Working at Rhythm means that you are part of a team that's passionate about transforming the lives of people living with hyperphagia (pathological, insatiable hunger)...

  • Associate Medical Director, North America

    2 weeks ago

    Boston, United States Rhythm Pharmaceuticals Full time

    Job DescriptionJob DescriptionCompany OverviewRhythm is a global, commercial-stage biopharmaceutical company committed to transforming the care of people living with rare melanocortin-4 receptor (MC4R) pathway diseases. Working at Rhythm means that you are part of a team that’s passionate about transforming the lives of people living with hyperphagia...

  • Sales Director

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States FutureScaleX Insights LLC Full time

    Location : preference Boston, or east coast USA. Other locations in the US will be considered. FutureScaleX is a global research and advisory firm. We focus on innovation, regulatory, and supply chain developments impacting sustainability and growth priorities across the Energy, Resource, Food & Agriculture, and Manufacturing sectors. Our...

  • Head of Product Strategy and Research North America, Managing Director, State Street Global Advisors

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States State Street Full time

    The Global Product Teamis responsible for defining and executing the firm’s strategic product roadmap globally across the institutional (including Defined Contribution), ETF, Cash, and Global Fiduciary Services franchises. Global Product is responsible for the design, launch, enhancement, and optimization of all products lines and strategies (including...

  • Senior Application Delivery

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Quantexa Full time

    It isn’t often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Collaborating and constantly engineering better and better solutions. 41% of our colleagues come from an ethnic or religious minority...

  • Business Strategy

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Bank of America Full time

    Business Strategy & Intelligence Manager - Client Experience page is loaded Business Strategy & Intelligence Manager - Client Experience Apply locations Boston New York Charlotte time type Full time posted on Posted 3 Days Ago job requisition id 24013255 Job Description: At Bank of America, we are guided by a common purpose to help make financial lives...

  • Business Development Director, North America

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Boston, United States Scientific Beta Full time

    About Us Scientific Beta is a global index provider with strong academic roots, offering a wide range of smart factor and climate indexes in the public equity space.Established in 2012, a spin-off from the globally renowned research center of EDHEC-Risk Institute (part of EDHEC Business School) in France, our mission is to create robust, smart factor and...

  • Sales Director

    1 week ago

    Boston, United States FutureScaleX Insights LLC Full time

    Location: preference Boston, or east coast USA. Other locations in the US will be considered. FutureScaleX is a global research and advisory firm.We focus on innovation, regulatory, and supply chain developments impacting sustainability and growth priorities across the Energy, Resource, Food & Agriculture, and Manufacturing sectors. Our techno-commercial...

  • 55ip - Head of Product Delivery - Executive Director

    Found in: Careerbuilder One Red US C2 - 5 days ago

    Boston, MA, United States JP Morgan Chase Full time

    Positions available in New York, NY and Boston, MAJob Summary:We are looking for an entrepreneurial Head of Product Delivery to help innovate, lead and execute product initiatives across the company. Reporting to the Chief Product Officer, this position will manage a team of product managers/owners and work with cross-functional teams of...

  • Head of Product

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Judi by AG Mednet Full time

    Description The Head of Product plays a vital role at AG Mednet by leading the Product team and defining the strategic direction for the Product function. This role requires leveraging extensive experience and expertise to drive the development of client-driven value propositions, enhance the organization's market position, stay ahead of competitors,...

  • Head of Product

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Judi by AG Mednet, Inc. Full time

    The Head of Product plays a vital role at AG Mednet by leading the Product team and defining the strategic direction for the Product function. This role requires leveraging extensive experience and expertise to drive the development of client-driven value propositions, enhance the organization's market position, stay ahead of competitors, and optimize...

  • Senior Performance Marketing Manager, North America

    1 week ago

    Boston, United States Builder.ai - What would you Build? Full time

    Job DescriptionJob DescriptionAbout Builder.aiWe’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and global brands, like NBC Universal and Pepsi, as well as American organizations like Bobcat and Smart Path,...

  • Product Development Platform Manager/Director-Vacuum Products

    Found in: Jooble US O C2 - 2 days ago

    Boston, MA, United States Midea America Corp Full time

    Midea America Corp., is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our...

  • Director of Procurement

    1 week ago

    Boston, United States Keolis North America LLC Full time

    Role Title Director of Procurement - KTA Manager VP of Financial Control KNA Manager-once-Removed EVP, CFO KNA Knowledge and Experience8 - 10 years of experience covering all facets of sourcing, procurement, business administration, budgeting, invoicing, reporting, cost containment Advanced, hands on knowledge of Strategic Sourcing and Supplier Management...

  • Global Head of Client Management

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States The Ceres Group Full time

    The Global Head of Client Management is an executive level position responsible for managing the Client Management function and all associated teams globally across the Americas, EMEA and Asia Pacific regions. The Global Head of Client Management will have overall responsibility for leading and overseeing the Client Management practice. The primary...

  • Head of Digital Communications and Marketing

    Found in: Jooble US O C2 - 2 weeks ago

    Boston, MA, United States Fidelity Investments Full time

    Head of TEM Marketing, Communications and Client Analytics This position reports to the Head of Tax Exempt and Lifetime Engagement and is a key member of the senior leadership team. The position will be responsible for leadership and strategic of end-to-end marketing, communications and client analytics for Tax Exempt (non-profit) organizations. The team...