NOC Senior Regulatory Engineer

4 weeks ago

San Diego CA, United States Family Health Centers of San Diego Full time

Impact Lives, Impact Community
Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.
NOC Engineer
The Senior Network Operations Center (NOC) Engineer is a self-directed professional and subject matter expert of all virtualization, network and systems information technology infrastructure for the organization. This infrastructure is comprised of Windows and Linux servers, MS SQL, IIS, Apache, Azure SaaS/PaaS, Microsoft 365, VMware virtualization, Active Directory, mobile devices (BYOD and corporate owned), HPE/Aruba, Meraki, VeloCloud and IoT medical devices. This position will lead, develop, plan, design, install, monitor, and administer all systems and networks and lead in-depth troubleshooting and root cause analysis of incidents involving these systems.
NOC Engineer manages and performs tasks related to our disaster recovery and business continuity plan’s processes to meet strict RPOs and RTOs while maintaining SLAs; plans, develops and executes configuration changes on the system (network, hardware, software) and may be assigned as second shift (2pm-11pm PST) change implementor; performs capacity planning and analysis; provides mentorship to all IT Operations technical staff; works in a highly collaborative and fast paced work environment with other NOC and Security Operations Center (SOC), Technical Support, Telecom, Project Management and Product Development staff.
Owns and leads the operation of the FHCSD wide-area, local area and wireless networks including the associated hardware, software, SaaS, and vendors.
Architects system backups and Disaster Recovery platforms, performs restorations and recoveries of critical file systems and infrastructure.
Is the top technical escalation point for all system or network related incidents.
Plans, designs, installs, monitors, and administers extensions of the network to accommodate new sites, systems, and equipment.
Monitors and evaluates the usage of the Internet and Intranet web sites for performance, capacity planning and security policy compliance.
Monitors and evaluates the usage of the on-premises and cloud virtualized environment for performance, capacity planning and security policy compliance.
Advanced troubleshooting of physical DELL & HPE servers, SAN/NAS storage appliances, VMware, LAN/WAN/WLAN equipment, Azure SaaS/PaaS, integrations and software problems.
Stays current with industry trends and emerging technologies in networking, systems, storage and cloud offerings.
Education/Certifications/Licenses/Registrations
Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; Extensive experience in architecting and managing complex networks, systems, and storage in on-premises, virtualized and cloud environments.
At least 8 years of experience in Information Systems and in the installation, configuration, administration, and management of data network hardware and software.
Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent experience.
Microsoft MCSA and Cisco CCNP preferred.
Experience/Specialized skills (including Language)
Expert level knowledge and training in network management, TCP/IP troubleshooting, wide array of hardware and software technologies.
Must be detail-oriented and committed to provide work of consistently high quality.
Familiarity with compliance and regulatory requirements in a healthcare environment.
Must be self-sufficient, innovative, and able to work under minimal direct supervision.
Significant training and experience in server and network hardware and software, including MS Solutions, VMware, and Azure virtualization.
Demonstrated expert level competency in applying current concepts of network design; LANs, WAN’s, WLAN’S, segmentation, gateways, routers, network switches, hubs, TCP/IP and Ethernet protocols, etc.
FHCSD Wellness - Employee Hub (gobenefits.net)

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