Customer Service Dispatcher

2 weeks ago


Newtown PA, United States Star Group LP Full time

Do you have a knack for scheduling, organizing, and planning? We are a leading home services provider and due to our continued growth we are looking for responsible and reliable individuals to serve as Service Dispatchers.
As a Service Dispatcher, you will be the person our customers rely on to get service when they need it You will prepare records and distribute work orders to Service Technicians in response to customer requests using our scheduling and mapping technology. We offer competitive compensation, benefits for full time roles as well as overtime opportunities. As a Service Dispatcher, you will use your communication and active listening skills to devise the most efficient solutions.
*Scheduling service calls and providing work orders for Service Technicians according to urgency
* Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required
* Communicating with other Dispatchers, Service Technicians and other departments
*As a Service Dispatcher, you must be pleasant, professional and possess the ability to function equally well both independently and in a team environment. You must also be highly detail-oriented and focused with a flexible and adaptable nature. Prior experience in a customer service setting a plus
* Proficiency with the MS Office Suite, MS Outlook and Web navigation
*As a Service Dispatcher, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Medical coverage (F/T staff)
· Dental coverage (F/T staff)
·Retirement Savings
·Job Type: Full-time
Dental insurance
* 8 hour shift
* Every weekend
* Monday to Friday


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