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Referral Coordinator

2 months ago

Oakland CA, United States Center for Elders' Independence Full time

Reporting directly to the Health Information and Referrals Manager, the Referral Coordinator provides a single point of contact supporting providers in all clinics with the scheduling of outside specialist referrals. The role requires detailed and accurate data entry into various computer systems accompanied by all necessary internal and external communication such as coordinating with outside vendors/specialist offices, other CEI departments and facilitating transportation to assure an efficient, appropriate and timely outside provider visit. The hourly rate range for the Referral Coordinator position at Center For Elders Independence is $21.Hourly rate based on the market for the Referral Coordinator position, as well as experience, skills, abilities and work history

Collaborates with Contracts department to maintain knowledge of CEI contracted provider network.

Documents appointment date/time in appropriate CEI computer programs.

Maintains data on outside referral appointments via documenting and tracking referral in the electronic medical record and related systems.

Collaborates with clinic, day center and transportation to facilitate safe, successful appointment (transportation, escort, interpreter as needed).

Follows all agency policies and procedures.

Maintains a safe working environment by following agency safety policies and procedures and OSHA safety guidelines.
Complies with all agency training requirements.

Two years’ experience in a clerical capacity, clinical setting preferred
Knowledge of medical terminology including the ability to use correctly and spell a wide variety of medical terms; completion of medical terminology course preferred.
Customer service oriented with friendly, courteous communication style in person and on the phone.
Experience with electronic health records, data entry and MS Office systems preferred.
Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care.

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