Lead Architect Digital Transformations

2 weeks ago

Nashville TN, United States Boston Consulting Group Full time

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. BCG Platinion* For organizations, the digital imperative is a moving target. Organizations need to anticipate tomorrow’s digital landscape to maintain competitive advantage. BCG Platinion brings the tech capabilities our clients need to achieve digital excellence. At BCG Platinion, we’re bringing design to the front line of business challenges, creating work that solves problems in novel, feasible, and desirable ways. Our team applies a discovery-driven approach to create innovative and exciting end-to-end experiences at the intersection of people and technology. ServiceNow Architects bring expertise in high-level technical solution design and program framing (including implementation strategy and program governance). Our ideal candidate will have a combination of ServiceNow Architecture experience, core engineering experience complemented with integration, and data management experience in complex and sizeable ServiceNow implementation programs.

Agile advocates. They are well-versed in agile methodologies and use their expertise to strategically tackle difficult challenges and implement change.
* They are creative thinkers who apply their deep IT architecture expertise to envision novel design patterns for the next generation of technology solutions.
* They have a sophisticated understanding of IT Architecture, acting as a viable resource on teams as both a hands-on practitioner and subject matter expert.


Bachelor’s Degree in information technology, business administration, computer science, business management, or system controls & engineering or a related field (Masters is a plus).
* 5+ years of ServiceNow implementation experience that includes implementation experience, including development and configuration.
* Superior technical knowledge, engineering rigor, and creative problem-solving.
* Ability to explain complex technology topics to executives.
* Familiar with tooling for modern ServiceNow Application Lifecycle Management (e.g., ServiceNow Studio, ServiceNow CLI, ServiceNow APIs, and IntegrationHub)
* Various technology stacks and integration methodologies and tools
* Structured and unstructured databases and usage patterns
* Cloud native applications and cloud services architecture
* API and Microservices architecture
* Data analytics architecture (e.g. Data Lake)
* Process automation approaches and tooling (e.g. DevOps, AIOps)


* Experience in agile engineering and tooling support.
* An agile mindset that moves past blockers and a vision to iteratively migrate to the next/modern set of architecture capabilities with a lens of business benefits/value.
* Willingness to travel to work with clients and BCG teams. At times, this role involves significant travel to client sites. The amount of travel will depend on client needs and nature of projects.


Understanding business processes and translating them into ServiceNow workflow design among main ServiceNow products (including ITSM, ITOM, ITAM, HRSD, CSM).
* ServiceNow (including the Now platform) high-level solution design and integration architecture.
* Implementation of Case management, Enterprise service management, Operations management modules and workflows using ServiceNow platform.
* Experience with PaaS (Now) for digital transformation.
* Supporting technical analysis, development (including Low-Code/No-Code, GenAI-assisted workflows development), and implementation of ServiceNow use cases at varying levels of fidelity and scale, from lightweight mockups to MVPs and full go-live.
* Designing work packages/modules in ServiceNow Implementation projects.
* Reviewing technical architecture and code.
* Analyzing complex ServiceNow landscapes.
* Optimizing digital product development processes.
* Assisting with business development through writing proposals, scoping projects.
* An opportunity to work organically across disciplines and across BCG, we offer a unified and unrivaled opportunity that combines strategic thinking with hands-on applications.
* A unique experience to work alongside a team of passionate and driven problem-solvers with a mission to deliver innovative and valuable digital solutions in a supportive environment. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. Zero-dollar ($0) health insurance premiums for BCG employees, spouses, and children
* Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
* Dental coverage, including up to $5,000 (USD) in orthodontia benefits
* Reimbursement for gym memberships and other fitness activities
* Fully vested retirement contributions made annually, whether you contribute or not
* Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years
* Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
* Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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