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Customer Support Agent

2 months ago

Braintree MA, United States Clean Harbors Full time

Safety-Kleen is looking for a
Customer Success Agent
The CSA provides customer service including order procurement, suggestive selling, waste profiling, call documentation, customer problem resolution, maintenance/creation of customer profiles, pricing records, and invoicing of shipments, including cross checking of invoice results and adjustments as needed. Comprehensive health benefits coverage after 30 days of full-time employment
Generous paid time off, company paid training and tuition reimbursement
communicate product delivery schedules with customers as appropriate, using OM, SF, other softwares
Customer issue resolution, including payment processing, document retrieval, account updates, order taking, escalations, etc.
Develop, maintain, and manage customer relationships at all levels and ensure customer satisfaction in all sales transactions. Follow up with past customers to restore business relationships and look for opportunities to upsell
Create and cultivate a sales pipeline, and ensure disciplined management to meet or exceed quotas
Understand the customer's business needs and initiatives, and apply our environmental solutions in support of their business goals. Suggest products and services that will add value and ensure customer is provided with accurate information and quotes in a timely manner
Cultivate leads for larger, more complex accounts, or accounts requiring a site visit, for the outside sales team
Computer skills - Office 365 and Salesforce typing proficiency, ability to use multiple screens
multiple concurrent software use
2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. Every day, we help our customers resolve their waste management needs and reduce their carbon footprint.
To learn more about our company, and to apply online for this exciting opportunity, v isit us at
.
We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class.
Safety-Kleen Systems, a Clean Harbors company, is a Military & Veteran friendly company.
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