Front Desk Agent

3 months ago

Braintree, United States Hyatt Place Braintree Full time

About Us:
Designed for a comfortable, seamless travel experience, Hyatt Place Boston / Braintree provides you with lifestyle conveniences to help you feel right at home. Located 15 minutes from many things to do in the Boston area, our Braintree hotel is central to city attractions. Nearby are hometown favorites like the JFK Presidential Library & Museum and New England Aquarium or catch a game at Fenway Park.

What makes working with us great? We celebrate our associates success monthly with Town Hall meetings, we hold department specific contests and incentives, we create excellent opportunities and support career advancement, and share in World of Hyatt Associate Benefits which include discounted room nights at any Hyatt branded hotel or resort worldwide Come join our friendly, professional, and supportive team, today

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization

We value U.S. military experience and invite all qualified military candidates to apply.

Overview:

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

This role begins at $19 per hour.

Responsibilities:
  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
Qualifications:
  • High school diploma or equivalent required, and college degree preferred.
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed. ?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

  • Front Desk Agent

    4 weeks ago

    Braintree, Massachusetts, United States Wave Resort Full time

    Job Title: Front Desk AgentWave Resort is seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless guest experience.Responsibilities:Check-in and check-out guests in a timely...

  • Front Desk Associate

    1 month ago

    Braintree, Massachusetts, United States Wave Resort Full time

    {"Job Title": "Guest Service Agent", "Job Category": "Front Desk", "Requisition Number": "GUEST008604", "Job Details": {"Description": "At the heart of the Wave Resort, our Guest Service Agent plays a vital role in ensuring every guest has an exceptional experience. As the face of our hotel, you will be responsible for providing top-notch service, handling...

  • Front Desk Supervisor

    3 weeks ago

    Braintree, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Representative

    1 week ago

    Braintree, Massachusetts, United States Hyatt Place Braintree Full time

    Front Desk Agent Job DescriptionAbout Us:At Hyatt Place Boston / Braintree, we strive to provide a comfortable and seamless travel experience for our guests. Our hotel is conveniently located 15 minutes from various attractions in the Boston area, making it an ideal choice for both business and leisure travelers.Key Responsibilities:Assist guests with...

  • Front Desk Supervisor

    1 month ago

    Braintree, Massachusetts, United States Crunch Fitness Full time

    Front Desk Supervisor Opportunity at Crunch FitnessWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Supervisor at Crunch Fitness. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our front desk and retail areas, providing exceptional customer...

  • Front Desk Associate

    1 month ago

    Braintree, Massachusetts, United States Crunch Fitness Full time

    Front Desk Associate Job SummaryThe Front Desk Associate plays a vital role in ensuring the smooth operation of our fitness center. As a key member of our team, you will be responsible for providing exceptional customer service, managing membership sales, and maintaining a clean and organized work environment.Key Responsibilities:Membership Sales: Meet and...

  • Front Desk Supervisor

    2 weeks ago

    Braintree, Massachusetts, United States Crunch Fitness Full time

    Crunch Fitness Front Desk Supervisor Job DescriptionCrunch Fitness is seeking a highly motivated and customer-focused Front Desk Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our front desk and retail operations.Key Responsibilities:Supervise and manage the...

  • Front Desk Associate

    3 weeks ago

    Braintree, Massachusetts, United States Crunch Fitness Full time

    Front Desk Associate Job SummaryThe Front Desk Associate plays a vital role in ensuring the smooth operation of our fitness center. As a key member of our team, you will be responsible for providing exceptional customer service, managing membership sales, and maintaining a clean and organized work environment.Key Responsibilities:Membership Sales: Meet and...

  • Front Desk/Host Representative

    2 months ago

    Braintree, Massachusetts, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk/Host Representative to join our team at Dave & Buster's. As a key member of our front-of-house staff, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors.Key ResponsibilitiesGuest Experience: Provide...

  • Front Desk Associate

    1 week ago

    Braintree, Massachusetts, United States Crunch Fitness Full time

    Job Summary:The Front Desk position at Crunch Fitness of Braintree plays a vital role in ensuring the smooth and efficient operational procedures within the Front Desk department. This position enables the club to provide the highest level of customer service by demonstrating an aptitude and command of all company-wide policies and initiatives to ensure the...

  • Guest Service Agent

    4 weeks ago

    Braintree, Massachusetts, United States Wave Resort Full time

    Job Title: Guest Service AgentJob Summary:We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Wave Resort. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:* Greet and welcome guests, responding to...

  • Front Desk Associate- Braintree, MA- Full Time

    2 months ago

    Braintree, United States PM Pediatric Care Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience....

  • Front Desk Associate

    2 weeks ago

    Braintree, Massachusetts, United States PM Pediatric Care Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at PM Pediatric Care. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing patient flow, and ensuring a seamless experience for our families.Key ResponsibilitiesGreets families professionally...

  • Guest Services Rep Part

    4 weeks ago

    Braintree, United States Extended Stay Full time

    Extended Stay - 20 Rockdale St. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Service Associate- Alltown- 3rd Shift

    7 days ago

    Braintree, United States Global Partners Full time

    Global Partners LP - Alltown 265 Granite St [Front Desk Agent / Concierge] As a Guest Service Associate at Global Partners LP, you'll: Greet guests and provide an enjoyable shopping experience for everyone; Operate the point of sale pursuant to corporate standards, and maintain proper cash levels; Check in external and internal vendors per established...

  • Front Desk Representative

    3 weeks ago

    Braintree, Massachusetts, United States Hyatt Place Braintree Full time

    About UsAt Hyatt Place Boston / Braintree, we strive to provide a comfortable and seamless travel experience for our guests. Our hotel is conveniently located 15 minutes from various attractions in the Boston area, making it an ideal choice for both business and leisure travelers. We take pride in our friendly and professional team, who are dedicated to...

  • Guest Services Representative

    2 months ago

    Braintree, Massachusetts, United States Hyatt Place Braintree Full time

    About Us: At Hyatt Place Boston / Braintree, we are dedicated to providing a seamless travel experience designed for comfort. Our hotel is strategically located, making it easy for guests to explore the vibrant attractions of the Boston area, including renowned sites and local favorites. Why Work With Us? We recognize and celebrate the achievements of our...

  • Fitness Enthusiast

    2 weeks ago

    Braintree, Massachusetts, United States Orangetheory Fitness Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Sales Associate at Orangetheory Fitness. As a Sales Associate, you will be responsible for greeting clients, presenting our concept, and working at the front desk to ensure a seamless experience for our members.Key ResponsibilitiesGreet clients with enthusiasm...

  • Housekeeper Part

    1 month ago

    Braintree, United States Extended Stay Full time

    Extended Stay - 20 Rockdale St. [Room Attendant / Cleaning] As a Housekeeper at Extended Stay, you'll: Clean assigned guest rooms following company standards, policies and procedures; Stock carts and cart rooms if necessary or directed by management; Report all maintenance issues and any guest property that may be left in the room directly to the front desk...

  • Guest Services Rep Part

    1 month ago

    Braintree, United States Extended Stay Full time

    Extended Stay - 20 Rockdale St. [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines;...