Medical Receptionist
4 weeks ago
Endocrinology and Diabetes
Family Medicine
General Surgery
Obstetrics and Gynecology
Orthopedics
Otolaryngology - ENT
Pediatrics
Pediatric Orthopedics
Physiatry
Podiatry
Urology Job Perks: Full-time employees are eligible for medical / dental / vision, flexible spending, company-paid life insurance and Short Term Disability (STD) as well as several voluntary benefit options, RTD EcoPass, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
Part-time employees are eligible for medical / dental / vision, company-paid life insurance, voluntary benefits, RTD EcoPass, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
Day shift schedules.
Experience working with both primary care and specialty care clinics. Job Duties: Answers the telephone promptly, evaluating patient needs to determine appointment type.
Summarizes appointment details prior to ending the phone call.
Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.
Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed. Experience and Skills: Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
Must have excellent customer service and communication skills.
Strong computer and data entry skills.
Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
Neat, well-groomed appearance and courteous manner.
Knowledge of medical terminology and HIPAA compliance, preferred. Education High school diploma or equivalent
Associates Degree or some college coursework in Business or Healthcare Administration, preferred. Experience One (1) year of previous work experience involving public contact, preferably with heavy phone experience.
Previous experience with patient scheduling in a hospital or clinic setting,preferred.
Bi-lingual ability (Spanish), a plus. The starting hourly pay range for this position is commensurate with experience: $16.69 - $21.70/hour (full pay range is $16.69 - $25.03) This position will be posted for a minimum of three days, subsequently until filled. Location: Boulder, CO From: Boulder Medical Center
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