Head of Data

4 weeks ago

Boston MA, United States BNY Mellon Full time

Job Description

Who we are:

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about.

We are hiring an exceptional individual to lead our Customer Success team

About

The Customer Success (CS) team plays a critical role in collaborating with our clients to maximize the value of their investment in our BNYM Data and Analytics software products, data solutions and services. The CS team proactively engages with our clients to identify valuable opportunities aligned to their evolving business needs, shares best practices and new features, and drives change management and adoption activities. We are seeking a customer obsessed leader who is passionate about empowering our clients to accelerate business value through our products and services. The candidate we are seeking will:

  • Be an expert in the financial services industry and its business processes, with focus on the financial technology related to Data Management, Accounting and Performance Measurement, Wealth Management and private asset investments.
  • Promote adoption of technology by helping clients maximize the utilization of our products through hands-on knowledge of the software demonstrating features beyond core functionality.
  • Support clients in their transition to a post-sales production environment, proactively coordinating with cross-functional teams to reduce implementation risk.
  • Be responsible for coaching, development, training, skills management, and delivery metrics of a global team.
  • Make data-driven decisions to improve operational quality and efficiency.
  • Design and manage key metrics to drive the highest level of customer success.
  • Establish strong working relationships with sales, professional services, and product executives.
  • Turn customer feedback into actionable steps to improve our products and enhance our service delivery.
  • Partner with cross-functional support teams to drive satisfactory resolution of client escalations.

Candidates Should Have The Following Qualifications

  • BS or MS degree in Computer Science, Information Technology, Engineering, Business or related field/experience
  • 15+ Years experience
  • Passion for technology and client obsessed
  • Experience with building and managing client facing / success organizations, with a track record of leading a team against high- growth goals
  • Strong stakeholder and relationship management skills across senior leaders, partners, and customers
  • Excellent verbal and written communication, analytical and presentation skills
  • A reputation for fairness, dependability, and adherence to high ethical standards

Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. 10-12 years of total work experience is preferred. Securities, financial products and/or financial industry experience preferred. Applicable local/regional licenses or certifications as required by the business. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $180,000 and $250,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

About Us

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers. #J-18808-Ljbffr

  • Head of Data Engineering

    37 minutes ago

    Boston, United States WiseHire Recruitment Full time

    WiseHire are seeking a Head of Data Engineering to lead the Analytics, Data Science, and Data Engineering teams within a growing organization. You'll shape the data strategy, architecture, data platform, and collaborate with various stakeholders to address their data needs, all while aligning with the wider business goals. This hands-on role involves...

  • Head of Data Science

    3 weeks ago

    Boston, United States Ascidian Therapeutics, Inc. Full time

    Who are we looking for? We are seeking a talented and highly motivated leader with a deep understanding of computational biology and its potential to transform drug discovery. You will have deep technical savvy, a strategic mindset, and clear, forwarding-thinking leadership in AI/ML, computational biology and molecular biology, with a proven track record of...

  • Head of Data Science

    1 week ago

    Boston, United States Ascidian Therapeutics Full time

    About us: Ascidian is redefining the treatment of disease by rewriting RNA. Ascidian Therapeutics was founded to rewrite RNA by editing and replacing human exons. We were inspired by ocean creatures, called Ascidians, who are primordial ancestors of vertebrates. To grow from larvae to adults, ascidians re-engineer their transcriptome through RNA editing via...

  • Head of Data Science

    11 hours ago

    Boston, United States Ascidian Therapeutics Full time

    About us: Ascidian is redefining the treatment of disease by rewriting RNA. Ascidian Therapeutics was founded to rewrite RNA by editing and replacing human exons. We were inspired by ocean creatures, called Ascidians, who are primordial ancestors of vertebrates. To grow from larvae to adults, ascidians re-engineer their transcriptome through RNA editing via...

  • Head of Model Risk Governance, Managing DIrector

    5 days ago

    Boston, MA, United States State Street Bank Full time

    Who we are looking forState Street’s Model Risk Management (MRM) is seeking a Head of Model Risk Governance (MD) who will lead the Model Risk Governance team within the Model Risk Management group. The Head of Model Risk Governance plays a crucial role in promoting risk excellence culture, partnering with stakeholders in ensuring the robustness of Model...

  • Global Head, User Experience for Data Markets Corporate, Managing Director, Hybrid

    2 weeks ago

    Boston, United States State Street Corporation Full time

    As Global Head, User Experience for Data Markets Corporate you will. Build best-in-class user experience team to cover all proprietary and vendor product user interfaces in Data, Markets, and Corporate technology (DMC). Manage full design lifecycle f User Experience, Director, Corporate, Global, Data, Experience, Business Services

  • Global Head of Financing Solutions, Executive Vice President

    5 days ago

    Boston, MA, United States State Street Bank Full time

    Global Head of Financing Solutions, Executive Vice PresidentWho we are looking forState Street is looking for a dynamic and experienced Global Head of Financing Solutions to lead our Agency Lending, Prime Services and Secured (Repo) Financing for State Street Global Markets (SSGM).  The ideal leader will possess in depth knowledge of agency lending program,...

  • Head of Model Risk Management, Senior Vice President

    5 days ago

    Boston, MA, United States State Street Bank Full time

    Role Summary:State Street is hiring a Senior Vice President, as part of the ERM & Compliance leadership team, who will be accountable for leading the company on managing model risk comprehensively and in line with Board-approved risk appetite.The Head of Model Risk Management role involves development and implementation of a centralized, global,...

  • Head of Compensation and HRIS

    7 hours ago

    Boston, United States Benson Executive Search Full time

    This well respected, global, diverse organization is looking for a Head of Compensation and HRIS. Their culture is one of innovation, collaboration, curiosity, and inclusivity.This Head of Compensation & HRIS will be an important, influential leader within a transformative HR team. They will provide subject matter expertise in compensation while leading...

  • Head of Compensation and HRIS

    13 hours ago

    Boston, United States Benson Executive Search Full time

    This well respected, global, diverse organization is looking for a Head of Compensation and HRIS. Their culture is one of innovation, collaboration, curiosity, and inclusivity.This Head of Compensation & HRIS will be an important, influential leader within a transformative HR team. They will provide subject matter expertise in compensation while leading...

  • Head of Compensation and HRIS

    45 minutes ago

    Boston, United States Benson Executive Search Full time

    This well respected, global, diverse organization is looking for a Head of Compensation and HRIS. Their culture is one of innovation, collaboration, curiosity, and inclusivity.This Head of Compensation & HRIS will be an important, influential leader within a transformative HR team. They will provide subject matter expertise in compensation while leading...

  • Financial Accounting Systems Implementation

    4 weeks ago

    Boston, United States MASSMUTUAL Full time

    The Financial Accounting Systems Implementation - Head of Data Management is a newly created role that will be responsible for master data management, code block design and maintenance, data conversion and data areas of MassMutual’s enterprise accounting systems upgrade to SAP S4/Hana platform. The person in this position will lead a team and report...

  • Global Head, User Experience for Data Markets Corporate, Managing Director, Hybrid

    5 days ago

    Boston, MA, United States State Street Corporation Full time

    Who we are looking for The Global Markets, Enterprise Data, Risk, Finance & Corporate Systems team is looking to hire a Global Head for User Experience. This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements. What you will be responsible for As Global Head, User Experience for...

  • VP, Business Manager

    3 days ago

    Boston, United States Ameriprise Financial, Inc. Full time

    Strategic Planning and Execution: Assist the Global Head of Data in developing and implementing strategic plans. Monitor progress against strategic objectives and adjust plans as necessary. Operational Efficiency: Oversee operational aspects of the D Business Manager, Department Leader, Business, Leadership, Financial Planning, Data, Business Services

  • Head of Model Risk Governance, Managing DIrector

    6 days ago

    Boston, MA, United States State Street Corporation Full time

    Who we are looking for State Street's Model Risk Management (MRM) is seeking a Head of Model Risk Governance (MD) who will lead the Model Risk Governance team within the Model Risk Management group. The Head of Model Risk Governance plays a crucial role in promoting risk excellence culture, partnering with stakeholders in ensuring the robustness of Model...

  • Head of Operations

    2 weeks ago

    Boston, United States TriSearch Full time

    Grow as our Client GrowsOur client is a $10M (and growing FAST) brand specializing in Indoor / outdoor games/sports equipment with a commitment to excellence and customer satisfaction, we provide high-quality products to retailers across the world.As they continue to grow and expand operations, they hired us to help find a dynamic and experienced Head of...

  • Head of Operations

    2 weeks ago

    Boston, United States TriSearch Full time

    Grow as our Client GrowsOur client is a $10M (and growing FAST) brand specializing in Indoor / outdoor games/sports equipment with a commitment to excellence and customer satisfaction, we provide high-quality products to retailers across the world.As they continue to grow and expand operations, they hired us to help find a dynamic and experienced Head of...

  • Head of Operations

    45 minutes ago

    Boston, United States TriSearch Full time

    Grow as our Client GrowsOur client is a $10M (and growing FAST) brand specializing in Indoor / outdoor games/sports equipment with a commitment to excellence and customer satisfaction, we provide high-quality products to retailers across the world.As they continue to grow and expand operations, they hired us to help find a dynamic and experienced Head of...

  • Head of Total Rewards, Compensation

    5 days ago

    Boston, United States rsted Full time

    Imagine a future where you'll lead a team responsible for the compensation strategy for rsted North America.Join us in this role where you'll develop, build and executecompensation, benefits, leave of absence policy and programs and relatedsystems processes align to the business needs and growth strategies whiledriving employee value proposition...

  • Head of Marketing

    4 days ago

    Boston, United States OneScreen Full time

    OneScreen.ai is revolutionizing marketing by transforming the $10B (US) market for out-of-home advertising (OOH) with a cutting-edge platform that makes it easy for marketers to use data to select the right inventory, purchase, and measure its impact. Because we believe that advertising, like life, is better in the real world. After nearly tripling revenue...