Restaurant Shift Leader

3 months ago

Ridgeland MS, United States Zaxby's Full time

To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.
Shift Leaders oversee the people, processes, and products required to execute a shift. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests' needs.
FREE Meals On Shift & 50% Off Meals Off Shift
Flexible Schedule
Paid Training
Additional Full-Time Benefits
Medical Insurance
Dental Insurance
Short-Term Disability
Long-Term Disability
Complete all training requirements including:
Zaxby's Shift Leader Development Plan
Food Safety Certification
Any additional training required by Zax LLC
Creates a culture of high-performance and trains and coaches team members to meet all company standards
Mentor, coach and develop team members and communicate performance concerns to your General Manager
Prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner
Communicates shift goals and motivates team members to meet goals and perform to their highest ability level.
Delegates tasks to team members and supervises performance during a shift
Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts.
Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests' satisfaction
Plans shift duties and ensures opening and closing duties are complete
Collaborates with management team to develop goals and reports back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follows company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Immediately report all human resources and risk management concerns to your General Manager and District Manager
All other duties necessary to ensure restaurant operations function properly

Must be 18 years of age or older
Ability to work a flexible schedule including days, nights, weekends, and holidays
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

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