Restaurant Shift Leader

2 months ago


Ridgeland MS, United States Zaxby's Full time
As the team at Zaxby's expands, we're saving a seat for you

To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.

To our team members, Zaxby's is an indescribably great place to work

Shift Leaders oversee the people, processes, and products required to execute a shift. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests' needs.

Why work at Zax?
  • FREE Meals On Shift & 50% Off Meals Off Shift
  • Flexible Schedule
  • Early Access to Pay
  • Paid Training
  • Opportunities to Advance

Benefits
  • Recognition Program
  • Employee Referral Program
  • 401(k) With Employer Match (additional eligibility requirements)

Additional Full-Time Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Employer Paid Life Insurance

Duties and Responsibilities
  • Complete all training requirements including:
  • Zaxby's Shift Leader Development Plan
  • Food Safety Certification
  • Any additional training required by Zax LLC
  • Creates a culture of high-performance and trains and coaches team members to meet all company standards
  • Mentor, coach and develop team members and communicate performance concerns to your General Manager
  • Prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner
  • Create and maintain a positive culture and healthy team morale through recognition and leading by example
  • Communicates shift goals and motivates team members to meet goals and perform to their highest ability level.
  • Delegates tasks to team members and supervises performance during a shift
  • Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures
  • Ensure service, product quality, and cleanliness standards are consistently upheld
  • Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
  • Receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts.
  • Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
  • Tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests' satisfaction
  • Plans shift duties and ensures opening and closing duties are complete
  • Collaborates with management team to develop goals and reports back to management on goal progress
  • Ensure processes, policies, and procedures are properly followed throughout daily operations
  • Follows company cash management policies
  • Maintain compliance with federal, state, and local laws and guidelines
  • Utilize management tools and keep neat, accurate, and current records
  • Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
  • Ensure the team works safely and follows all safety guidelines and procedures
  • Immediately report all human resources and risk management concerns to your General Manager and District Manager
  • Escalate other concerns to your supervisor when appropriate
  • All other duties necessary to ensure restaurant operations function properly

Job Qualifications

The following requirements must be met in order to qualify for this position.
  • Must be 18 years of age or older
  • Must have reliable transportation
  • Available to work 9 to 28 hours per week
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Successful completion of background check
  • Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
  • Leadership experience preferred

Capability Requirements

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.
  • Sit, stand, and walk continuously
  • Occasionally stoop, bend, crouch, or climb, including the use of ladders
  • Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
  • Continuous use of hands and wrists for grasping and fine manipulation
  • Communicate proficiently through speech, reading, and writing
  • Maintain effective audio-visual discrimination and perception to observe and respond to the environment
  • Work in an environment that features hot and cold temperature variations and exposure to food allergens
  • Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment


  • Ridgeland, MS, United States Zaxby's Full time

    To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. Shift Leaders oversee the people, processes, and products required to execute a shift. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests' needs. FREE Meals On...


  • Ridgeland, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Shift Leaders oversee the people, processes, and products required to execute a shift. They set...

  • Team Leader

    1 month ago


    Ridgeland, Mississippi, United States Sbarro Northpark #5620 Full time

    Job DescriptionSbarro Northpark #5620 is seeking a highly motivated and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of restaurant staff to provide exceptional customer service and ensure the smooth operation of the restaurant.Key Responsibilities:Lead a team of restaurant staff to provide exceptional...

  • Team Leader

    4 days ago


    Ridgeland, Mississippi, United States Sbarro Northpark #5620 Full time

    Job Title: Team LeaderAt Sbarro Northpark #5620, we are seeking a highly motivated and organized Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of employees to ensure seamless daily operations, maintaining high standards of customer service, and contributing to the overall success of the restaurant.Key...


  • Ridgeland, SC, United States Zaxby's Full time

    Sign-On Bonus: $750As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Shift Leaders oversee the people, processes, and products required to execute a...


  • Ridgeland, SC, United States Zaxby's Full time

    Sign-On Bonus: $750As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Shift Leaders oversee the people, processes, and products required to execute a...

  • Restaurant Supervisor

    3 weeks ago


    Ridgeland, Mississippi, United States Newk's Eatery Full time

    {"title": "Restaurant Manager", "description": "Join Our Team of LeadersWe're seeking a highly motivated and experienced Restaurant Manager to lead our team at Newk's Eatery. As a Restaurant Manager, you will be responsible for ensuring exceptional customer service, maintaining a clean and safe environment, and driving sales growth.Key Responsibilities:Lead...


  • Ridgeland, Mississippi, United States Pizza hut Full time

    Pizza Hut Restaurant Assistant ManagerTo succeed in this role, you'll need to be a natural leader with a passion for creating a great place to work for your team. You'll be responsible for leading by example, motivating your team, and ensuring that every customer leaves with a smile on their face.Key Responsibilities:Lead a team of restaurant staff to...


  • Ridgeland, Mississippi, United States Sonic Full time

    General Manager Job DescriptionWe are seeking a highly skilled and experienced General Manager to lead our restaurant team in the Jackson, MS market. As a General Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.Key Responsibilities:Leadership and...

  • Executive Team Leader

    2 weeks ago


    Ridgeland, Mississippi, United States Sonic Full time

    General ManagerOverviewWe are seeking a highly motivated and experienced General Manager to lead our team in the Jackson, MS market. As a General Manager, you will be responsible for managing, training, and coaching crew members, carhops, and skating carhops to ensure exceptional customer service and drive-in restaurant operations.Key ResponsibilitiesManage...

  • Executive Leader

    2 weeks ago


    Ridgeland, Mississippi, United States Sonic Full time

    General ManagerOverviewWe are seeking a highly motivated and experienced General Manager to lead our restaurant team in the Jackson, MS market. As a General Manager, you will be responsible for managing, training, and coaching crew members, carhops, and skating carhops to ensure exceptional customer service and high-quality food preparation.Key...


  • Ridgeland, Mississippi, United States Five Guys Full time

    About the RoleWe are seeking an experienced Assistant Manager to join our team at Five Guys. As a key member of our management team, you will be responsible for leading great shifts, controlling costs, and creating a positive work environment for your team.Key ResponsibilitiesLead by example and demonstrate a passion for serving amazing food with a big...


  • Ridgeland, Mississippi, United States Rock-N-Roll Sushi LLC Defunct Full time

    Job Summary:The FOH Lead is responsible for partnering with the Sushi Lead in all restaurant daily operations, including scheduling, receiving inventory, preparation, and maintenance of quality standards, safety, sanitation, and cleanliness. This role requires strong leadership skills, organizational and decision-making abilities, and the ability to work...


  • Ridgeland, United States Wendy's Full time

    Wendy's - 8480 GRAHAMVILLE RD [Restaurant Associate / Team Member] As a Restaurant Crew Member at Wendy's, you'll: Accomplish many tasks during an action-packed shift; Serve the drive-thru and greet customers; Run the register; Prepare menu items and load stock; Keep the restaurant clean and inviting; Be a star player with accuracy and attention to...

  • Restaurant Manager

    5 months ago


    Ridgeland, United States Newk's Eatery Full time

    Our commitment to quality ingredients and customer service begins with every team member. If you’re looking for an exciting career in a passionate environment, you’ve come to the right place. Our success relies on happy guests and happy team members. Exceptional customer service has been our foundation since day one, and it only grows in importance as...


  • Ridgeland, Mississippi, United States Arby's Full time

    Arby's Shift Manager Job DescriptionArby's is committed to providing a stable, safe, and enjoyable work environment for our employees to realize their greatest potential.We are seeking a motivated and experienced Shift Manager to assist the General Manager and Assistant Manager with all facets of the successful operations for an Arby's Restaurant.Key...


  • Ridgeland, South Carolina, United States Wendy's Full time

    Wendy's Restaurant Crew Member Job DescriptionWe're looking for a motivated and enthusiastic Restaurant Crew Member to join our team at Wendy's. As a key member of our crew, you'll be responsible for providing excellent customer service, preparing menu items, and maintaining a clean and welcoming restaurant environment.Key Responsibilities:Serve customers in...

  • Shift Manager

    2 weeks ago


    Ridgeland, Mississippi, United States McDonald's Full time

    About the RoleWe are seeking a skilled and motivated Shift Manager to join our team at McDonald's. As a Shift Manager, you will be responsible for leading a team of crew members and ensuring that customers receive a fast, accurate, and friendly experience every visit.Key ResponsibilitiesLead shifts and ensure that the team is meeting McDonald's standards for...


  • Ridgeland, Mississippi, United States Arby's Full time

    At Arby's, we value our employees and strive to create a stable and enjoyable work environment where they can realize their full potential.As a Shift Manager, you will play a key role in the successful operations of an Arby's Restaurant, assisting the General Manager and Assistant Manager in all facets of the business.Key Responsibilities:Providing...


  • Ridgeland, Mississippi, United States Five Guys Full time

    Restaurant Assistant ManagerAt Five Guys, we're passionate about serving our customers the best experience possible. As a Restaurant Assistant Manager, you'll play a key role in leading our team to achieve this goal.Key Responsibilities:Lead and motivate a high-performing team to deliver exceptional customer service and achieve sales goals.Develop and...