Program Director

1 month ago

Daly City CA, United States System One Holdings, LLC Full time

The Housing Choice Voucher (HCV) Program Director is an executive level position responsible for overseeing Project Based Voucher (PBV) contract (approximately 180 Housing Assistance Payments contracts and 7,500 vouchers currently leased) at the San Francisco Housing Authority (SFHA).
Provides oversight of program operations and provides and monitors the use of resources allocated to this project.
Responsible for the development of a reporting structure (approximately 50 staff) that adequately reflects the status of program operations and helps ensure contract metrics are met.
The position has the responsibility of enforcing HUD regulations, SFHA's Administrative Plan, and the guidelines set forth by contractual obligations issued by the SFHA.
This position, when required, will represent the SFHA in the community.
Will ensure effective lines of communication are in place with other SFHA vendors to ensure contract success.

Plans, provides oversight, organizes, and coordinates the HCV PBV program operations that are the contractual responsibility of Associates.
Responsible for the organizational structure and oversight of the program staff.
Provides effective leadership that oversees an informed and well-trained workforce that is empowered to effectively implement established policies and procedures.
Advises subordinate staff and makes and provides feedback to SFHA on policies and procedures to ensure service is provided in an efficient manner.
Participates in the interviewing, selection, assignment, and training of professional and key personnel.
Participates with other top management and executive staff in developing, revising, and implementing programs in accordance with federal, state, and local laws and regulations.
Directs and/or participates in the development and preparation of the departmental budget and compiles supporting statistical and fiscal data.
Supervises and reviews the preparation of a variety of financial and statistical reports used to assist in the maintenance of the HCV PBV contract.
Receives community and PBV partner input and reviews, evaluates, modifies, and proposes programs to meet community needs; serves as an interface between SFHA, PBV property owners, community groups, individuals, and other official bodies.
Networks withcommunity organizations and speaks before public and private groups on departmental operations and programs.
Develops and maintains effective relations with the public and community organizations.
Conducts program evaluations to determine whether programs are being administered properly and efficiently and to confirm contract metrics are met.
Meets with subordinates to discuss and resolve issues, and analyzes and interprets for supervisory staff any procedural, process, legislative or legal changes from federal, state, and local agencies which affect fiscal operations or departmental programs.
Plans, organizes, and directs the administrative activities of a large-scale voucher program, possibly with competing priorities.
Interprets and applies federal, state, and local laws and regulations.
Effectively interacts with employees and members of community organizations.
Adapts to a changing environment and takes on special projects.
Works with staff to develop a comprehensive quality control plan that supports the standards of the SFHA HCV PBV program.

Knowledge of the HCV PBV program, including intake, waitlist management, inspections, annual reexaminations, customer service, quality control, and data analytics and reporting.
Knowledge of the rules and guidelines issued by federal, state, and local agencies concerning the management and maintenance of the HCV PBV program, including 24 CFR 982 and 983.
Knowledge of the principles of property management and maintenance.
Knowledge of public sector organizational planning.
Ability to comprehend complex written material.
Ability to establish and maintain cooperative relationships with program partners including community groups and staff.
Ability to safeguard confidential and sensitive information.
Ability to effectively utilize Microsoft Office products, Emphasys Elite (system of record), Customer Relationship Management software, and KnowledgeLake (enterprise content management), and SharePoint.

Bachelor's degree required in social work, business, public administration, or a closely related field.
Three years of broad and progressively responsible public, social, or human services management. experience, including significant supervisory experience, preferably high-level program management and leadership experience.
A combination of training, education, and experience that is equivalent to the employment standard listed above and that would provide the required knowledge and abilities.
Knowledge of public sector housing authority programs and systems is preferred.

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