IT Instructional Designer

2 weeks ago

Allentown PA, United States St. Luke's University Health Network Full time

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Instructional Designer is responsible for building and maintaining all training material for IT and Epic applications including training environment(s). He/she provides expertise in areas of application responsibility and works closely with subject matter experts on designing training requirements that are built into the IT and/or Epic system(s) and building training plans that match end user workflows. He/she is also responsible for assessing the success of certified trainers and end users during the transition process. He/she trains on application changes, enhancements and procedures to all necessary department teams.

JOB SUMMARY

The Instructional Designer is responsible for building and maintaining all training material for IT and Epic applications including training environment(s). He/she provides expertise in areas of application responsibility and works closely with subject matter experts on designing training requirements that are built into the IT and/or Epic system(s) and building training plans that match end user workflows. He/she is also responsible for assessing the success of certified trainers and end users during the transition process. He/she trains on application changes, enhancements and procedures to all necessary department teams.

The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

WORK PERFORMED

JOB DUTIES AND RESPONSIBILITIES:

Supports all elements of training strategy, planning, design, development and delivery/implementation for designated IT and Epic application(s). Responsible for development of detailed, workflow-based curriculum and for building, testing and maintaining the training environment for designated application(s). Attends change control meetings and other meetings as required, including status meetings. Ensures deliverables are approved by the appropriate members of the project team and are completed in accordance with the training strategy. Develops appropriate assessment and evaluation tools for training. Determines the appropriate training modality (time, delivery method) for each user in designated IT and/or Epic application(s). Trains and supports a team of credentialed trainers in IT and Epic application(s). Responsible for the creation, maintenance, and delivery for super user and end user audiences. Maintains training curriculum, training environment, and delivers ongoing education post go-live.

Develops, supports and maintains documentation and procedures as needed. Provides training to other IT staff and end user clients as appropriate. Participates in Hospital/Network Committees as assigned. Level 2 support for Application related issues. On-Call Support may be required. Maintain current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external). Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. Complies with Network and departmental policies regarding attendance and dress code. Performs additional duties as required.

SUPERVISION (RECEIVED BY AND/OR GIVEN TO):

Reports directly to IT Training Manager &/or Lead

ADDITIONAL REQUIREMENTS/COMPETENCIES:

None Identified

MINIMUM QUALIFICATIONS

EDUCATION:

Bachelor’s degree in education, instructional design, clinical field or equivalent combination of education and experience is required.

CERTIFICATIONS:

Epic experience and certification is required or must become certified in Epic applications.

TRAINING & EXPERIENCE:

General:

5 years general computer experience, plus a combination of the following:

  • 2 plus years of General Computer experience is required.
  • 2 plus years of healthcare experience is preferred.
  • PC and Printer knowledge and experience is preferred.

Application Experience:

  • Call Management System, MS Visio, MS Project experience is preferred.
  • Demonstrated competence in Microsoft Office suite of applications.
  • Demonstrated experience in one or more core Epic applications.
  • Experience in applications for training documentation authoring and creation is highly preferred.

Hospital/ Office Operations Knowledge / Experience:

Applicable hospital and or office operations knowledge and experience.

GENERAL WORK SCHEDULE

  • Full-time and may require additional hours with some nights and weekends required during heavy project load.
  • Travel may be required.
  • On Call may be Required

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's

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