Financial Customer Service Representative
2 weeks ago
VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC .
As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for customers seeking assistance with their banking transactions, inquiries, and problem resolutions. Your ability to communicate effectively, handle sensitive information, and offer solutions promptly will be vital to ensuring customer satisfaction and retention. You will be a crucial link between our client and their customers, ensuring a positive and seamless experience.
Key Responsibilities:
- Customer Assistance: Handle incoming calls from customers regarding various card services and deposit-related queries, including but not limited to credit/debit card issues, account balances, fund transfers, check deposits, and transaction disputes.
- Problem Resolution: Identify and address customers' concerns, complaints, or issues in a professional and empathetic manner. Investigate problems thoroughly and take necessary steps to resolve them, ensuring a positive customer experience.
- Account Management: Update customer account information, process transactions, and perform account maintenance activities as required.
- Product Knowledge: Develop a deep understanding of the bank's card services and deposit products, terms, conditions, and policies to provide accurate and reliable information to customers.
- Compliance: Adhere to banking regulations, security protocols, and data protection guidelines while handling customer information and transactions.
- Communication: Communicate effectively with customers to gather necessary information, explain processes, and set clear expectations for issue resolution and follow-up.
- Documentation: Maintain accurate records of customer interactions, transactions, and inquiries in the call center's database.
- Continuous Improvement: Stay updated on industry trends, banking regulations, and internal processes to enhance job knowledge and deliver outstanding service.
- Performance Metrics: Meet and exceed individual and team-based performance targets, including call handling time, customer satisfaction, and first-call resolution rates.
Operating hours (At least 2 days off *Non-Consecutive)
- Monday-Sunday from 9 am-8 pm EST OR
- Monday-Sunday from 11:30 am - 9 pm EST
*** You must be available to work anytime during center operating hours including Saturdays, Sundays and holidays ***
Training
- Training Class hours are normally 1030am – 7pm Tuesday- Saturday (Unless impacted by a holiday, extended training hours will apply to ensure a 40 hour work week)
*** You must be available to attend 100% of your training, no time can be missed ***
What You Bring
- High school diploma or equivalent; additional education or relevant certifications in finance, banking, or customer service are a plus.
- Proven experience in a call center or customer service environment, preferably within the banking or financial industry.
- Strong verbal communication skills with a customer-centric approach to handle interactions professionally and courteously.
- Excellent problem-solving abilities, attention to detail, and ability to handle confidential information securely.
- Familiarity with banking products, processes, and regulations.
- Proficiency in using computer systems, databases, and customer relationship management (CRM) software.
- Ability to adapt to a fast-paced and dynamic work environment.
- Strong multitasking skills to manage simultaneous calls, inquiries, and tasks effectively.
- Willingness to work flexible hours, including evenings, weekends, and holidays.’
What you will get
- $17.00 per hour
- Full Health Insurance (Medical, Dental, & Vision)
- Fun Work Environment
- Free Gym Membership (Gym located conveniently in business complex)
- Convenience store access in business complex
- Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
- Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. **Restriction may apply
- Referral for Life Program ™- The referee receives a residual bonus every pay period
-
Customer Financial Services Representative
2 weeks ago
Concord, NC, United States VXI Global Solutions Full timeVXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC . As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact...
-
Financial Customer Service Representative
2 weeks ago
Huntersville, NC, United States VXI, Global Solutions Full timeVXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC.As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for...
-
Financial Customer Service Representative
2 weeks ago
Weddington, NC, United States VXI Global Solutions Full timeVXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for...
-
Financial Customer Service Representative
2 weeks ago
Matthews, NC, United States VXI Global Solutions Full timeVXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for...
-
Customer Service Representative
7 days ago
Concord, United States Fidelity Investments Full timeJob Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might...
-
Billing Customer Service Representative
7 days ago
Concord, United States TEKsystems Full timeAre you looking for a job opportunity with a family-oriented company in a role responsible for solving customer financial and billing requests? Do you have strong customer service and math skills? If the answer to these questions is yes, this position might be the right fit for you! We are actively partnering with one of the most reputable Alarm & Security...
-
Customer Service Representative
1 week ago
Concord, United States Raven Ridge LLC Full timeJob DescriptionJob DescriptionWe are seeking a dedicated and friendly Customer Service representative. This is a permanent direct hire position on site in Concord, NH. As a Customer Service representative, you will be the first point of contact for our clients, providing exceptional service and ensuring their needs are met. This role offers a valuable...
-
Customer Service Representative
7 days ago
Concord, New Hampshire, United States Circle K Full timeStore : 231 Louden Rd, Concord, New Hampshire 03301Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...
-
Customer Service Representative
6 days ago
Concord, New Hampshire, United States Circle K Full timeStore : 190 Pleasant St, Concord, New Hampshire 03301Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...
-
Customer Service Representative
7 days ago
Concord, United States U-Haul Full timeLocation: 29 Stickney Ave, Concord, New Hampshire 03301 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
-
Customer Service Representative
6 days ago
Concord, United States U-Haul Full timeLocation: 29 Stickney Ave, Concord, New Hampshire 03301 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Financial Customer Associate
2 weeks ago
Concord, New Hampshire, United States Fidelity Investments Full timeJob Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Merrimack, NH. This role requires a consistent balance of remote and on-site participation in our Merrimack office. Please be mindful of commute distance when considering applying. Fidelity is looking for Bi-lingual phone associates...
-
Financial Customer Associate
2 weeks ago
Concord, New Hampshire, United States Fidelity Investments Full timeJob Description:Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team in Merrimack, NH. This role requires a consistent balance of remote and on-site participation in our Merrimack office. Please be mindful of commute distance when considering applying. Fidelity is looking for Bi-lingual phone associates...
-
Customer Service Representative
6 hours ago
Concord, United States American National Insurance Company Full timeIf you are looking for an opportunity to provide exceptional customer service and work in a dynamic growing agency, we should talk.As a Client Service Representative, you will work closely with the agent to provide a positive client experience. Your expert communication skill will play an integral role in discussions surrounding policies, payments,...
-
Financial Representative
4 weeks ago
Concord, United States Western & Southern Life Full timeOrganization : Name CONCORD NC Default: Location : City CONCORD Overview The purpose of the Financial Representative is to meet the middle-income client needs for risk protection, financial security, and wealth creation by educating clients, analyzing needs, and recommending solutions in an ethical and client-focused manner. The Financial Representative...
-
Customer Service Representative
1 week ago
Concord, United States Eastern Propane Full timeJob DescriptionJob DescriptionEastern Propane & Oil is Hiring a Customer Service Representative for our office in Loudon, NH! Voted as one of New Hampshire's "BEST PLACES TO WORK" in the Manchester Radio Group's #bestofthe603!Platinum level status for Veteran friendly employers Why choose Eastern for your Career?Our Company CultureExtensive Benefits...
-
Customer Service Representative
2 weeks ago
Concord, United States Eastern Propane Full timeJob DescriptionJob DescriptionEastern Propane & Oil is Hiring a Customer Service Representative for our office in Loudon, NH! Voted as one of New Hampshire's "BEST PLACES TO WORK" in the Manchester Radio Group's #bestofthe603!Platinum level status for Veteran friendly employers Why choose Eastern for your Career?Our Company CultureExtensive Benefits...
-
Customer Service and Sales Representative
1 month ago
Concord, United States Siege Consulting Group Full timeJob DescriptionJob DescriptionSiege Consulting Group is actively hiring for our customer service and sales department and are looking for individuals who are driven and eager to grow to join our team. The customer service and sales representative attracts potential customers by answering product and service questions; suggesting information about other...
-
Customer Service Representative
2 days ago
Concord, United States Eastern Propane Full timeJob DescriptionJob DescriptionEastern Propane & Oil is Hiring a Customer Service Representative for our office in Loudon, NH! Voted as one of New Hampshire's "BEST PLACES TO WORK" in the Manchester Radio Group's #bestofthe603!Platinum level status for Veteran friendly employers Why choose Eastern for your Career?Our Company CultureExtensive Benefits...
-
Customer Service/Sales Representative
7 days ago
Concord, United States WD Matthews Machinery Co Full timeJob DescriptionJob DescriptionThe Customer Service Representative is responsible for being the first point of contact for W.D. Matthews customers. Customer needs vary from service on forklifts and aerial equipment to questions and/or concerns about a product and/or service W.D. Matthews provides. This position is B2B and is responsible for the end-to-end...