Customer Service Representative
3 weeks ago
We are seeking a dedicated and friendly Customer Service representative. This is a permanent direct hire position on site in Concord, NH. As a Customer Service representative, you will be the first point of contact for our clients, providing exceptional service and ensuring their needs are met. This role offers a valuable opportunity to develop your skills in a dynamic and growing industry.
Responsibilities
- Respond to customer inquiries promptly and professionally
- Assist customers in filing claims and provide guidance throughout the process
- Update customer information in our database accurately and efficiently
- Address customer concerns and complaints, striving to achieve a resolution that satisfies both the customer and the company
- Collaborate with other team members to improve customer service procedures and practices
- Keep abreast of relevant insurance products, policies, and industry trends
- Provide support and administrative assistance to the sales team as needed
Requirements
- High school diploma or equivalent; associate or bachelor's degree preferred
- Previous experience in customer service, preferably within the insurance industry
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to handle a high volume of customer inquiries while maintaining a high level of professionalism
- Proficiency in Microsoft Office and CRM software
- Detail-oriented with excellent organizational skills
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